New lobby layouts coming to Disney's Old Key West and Disney's Saratoga Springs Resort

Jun 25, 2021 in "Disney's Old Key West Resort"

Posted: Friday June 25, 2021 11:19am ET by WDWMAGIC Staff

Disney's Old Key West and Disney's Saratoga Springs will soon be updated with refreshed lobby designs and layouts.

Both resorts will offer a new layout, which will see the traditional long line of desks replaced with smaller counters, similar to the new lobby design we have seen at Disney's Caribbean Beach Resort.

At Old Key West, work will initially begin in the DVC den area adjoining the lobby, allowing guests to check-in as normal in the main lobby. Later, the main lobby will close for the work, and check-in will temporarily move to the den.

At Saratoga Springs Resort, work will begin on the hallway outside the main lobby, with the main lobby closing in August. Check-in at that point will move to the hallway and will also be available at the DVC Preview Center. The porte-cochere will also be closed between mid-July and late September.

Work will begin on both resorts next week and should be complete by early October 2021.

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DobergeJun 28, 2021

I haven't checked into CBR but I did like the Riviera check-in. There were multiple CMs with tablets to help anywhere from seating areas in the lobby to a few small standing tables off to the side. Balance is thrown off when there's a dedicated open floor space for the bank style counters. They're now able to spread stuff like seating across the whole space better. I thought it made the Riviera lobby feel more balanced and intimate. The experience with the CM, while still a transactional event, feels less transactional and more personal. This probably started with Grand Flo Villas lobby that generally seems to get positive reviews for the individual check in tables. It feels like they've taken that and improved it even more.

DisoneJun 28, 2021

It is a smaller version of the "eyes up jaws dropped" concept used in DAKL, Wild Lodge, Grand Flo, etc.... Its very nice. Probably getting close to the time where it could use a refurbishment / update but it still very nice.

peter11435Jun 28, 2021

It is. There are a couple dated elements but overall it’s lovely

Dizknee_PhreekJun 28, 2021

I wish they would redo the layout of Saratoga's quick service and especially their shop. Maybe the layout is deceiving, but it felt way smaller than most of the other deluxe resorts. Even moderates and values have larger shops than Saratoga. Honestly it makes sense to have less check-in desks with them encouraging mobile check-in. The problem I foresee is the last time I checked into Riverside (Feb 2020) there was a LONG line and wait. I had done the mobile check-in, but still needed to go to the front desk for a few reasons. Anyway, even though there were lots of people waiting, there were only a handful of CMs checking people in. I'd say over half the check-in desks were empty. I'm sure we just happened to hit a busy wave (maybe Magical Express had just let some people off, who knows). But it was a little inconvenient after driving for several hours.

TrainChasersJun 28, 2021

I’ve only seen photos but Vero Beach looks lovely to me.

peter11435Jun 28, 2021

Other than a couple items I would argue Vero has a nicer lobby than either of these two.

Frankenstein79Jun 28, 2021

It's good they are redoing them because the lobbies look like Vero Beach's and that's not a compliment.

castlecake2.0Jun 28, 2021

Not sure who pays for it, but the lobby is very tired. It doesn’t need gutted, but a refresh for sure. Same with Vero, they’re both just looking very “well loved” and need a refresh. Also for the love of god please get the cast members new costumes in the shops and olivias while we’re at it.

castlecake2.0Jun 28, 2021

I feel it was a pretty nice update. If they could do similar to OKW and Saratoga I’d be happy. They are both looking more like a tired Marriott than this lobby.

castlecake2.0Jun 28, 2021

Instead of one long desk these are groups of smaller desks to make it easier for cast to come around to the guests side and assist them. The tables as mentioned above are also there to help larger groups check in and make it more personal between the cast and the guest. It’s to get rid of that bank feeling and look.

TrainChasersJun 28, 2021

That photo (of carribean beach) looks like a random Hilton or Marriott property - totally bland and no theme. Here’s the old carribean beach check in- (Photo not mine - I just grabbed it from a google search).

SpectroMagicianJun 28, 2021

CBR's "counters" are just a line of check-in desks spanning an L shape.... is the only difference those tables in the middle that just get in the way?

aladdin2007Jun 25, 2021

they should just call them Disney's Generic Resort, part 1, part 2, and so on...they are just turning everything into mundane sterile bland cheap atmospheres and doing their best to remove any type of Disney touch or feel. I am cringing the day when Wilderness Lodge becomes Toy Story Lodge. just give them time.

KenFromOCJun 25, 2021

I can only judge by the photos, but to me the new lobby layout is much more welcoming and personal than the ages-old one long counter which to me was more like going to a bank. And overall this is the trend with countless other hotels in general. The theming can still be there, just the layout and guests flow and interaction change. I like it!