Disney clarifies refund policy for Walt Disney World water park ticket holders

Sep 17, 2020 in "Ticket - Platinum Pass Annual Pass"

Posted: Thursday September 17, 2020 5:23pm ET by WDWMAGIC Staff

Following the announcement of an extended closure for Walt Disney World's water parks through to March 2021, Disney has clarified its policy regarding those with tickets that include water park access.

Options include refunds, partial refunds for combination tickets, and extension to usage periods. Here is the full information from Disney:

We realize that some Guests with existing tickets and some Annual Passholders are impacted by this update. We are offering options to Guests with an existing Premier Passport, Platinum Plus Pass, Water Parks Annual Pass, Water Parks After 2 Annual Pass or tickets that include the Park Hopper Plus Option or Water Park & Sports Option.

Ticket Add-Ons

If you have a ticket that includes the Park Hopper Plus Option or Water Park & Sports Option, we are offering options including:

Ticket Modification: Tickets, as well as Disney Resort hotel packages with tickets, may be modified. To discuss your options, please call the Disney Reservation Center at (407) W-DISNEY or (407) 934-7639, or contact your travel professional.

Ticket Cancellation: If you do not want to use your ticket, you also have the option of cancelling your ticket or package. To discuss your options, please call the Disney Reservation Center at (407) 566-4985, or contact your travel professional.

Ticket Usage: You may use your current date-based ticket with the existing add-on options at other experiences available during your visit.

At this time, Guests can purchase new tickets that include the Park Hopper Plus Option or Water Park & Sports Option for admission March 7 and later. We will resume sales of Water Parks Annual Passes and 1-Day Water Park Tickets at a later date.

Water Park Tickets

We will automatically extend unused, unexpired 1-Day Disney Water Park tickets through December 31, 2021. As an alternative, Guests may instead choose to cancel their ticket. To choose this option, please call (407) 939-2732. If you are unable to visit by December 31, 2021, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

Water Park Annual Passes

Water Parks and Water Parks After 2 Annual Passes will be automatically extended for the period in which both water parks were closed. As an alternative, water park Passholders may instead choose to cancel their pass. To choose this option, please call (407) 939-2732.

Platinum Plus and Premier Annual Passholders

We will automatically be issuing our Platinum Plus and Premier Annual Passholders with water park access a partial refund. Find out more information on how this refund is calculated.

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CSJORDANMar 09, 2021

I supervise a lifeguard staff for a recreation department, we also have our lifeguards wear masks when on duty. The expectation is they will rip it off (can be done in less than a second) before entering the water. In all of our trainings, we practice this with scenarios, I am sure Disney is doing the same.

Giss NericMar 09, 2021

I prefer Typhoon Lagoon cause of the wave pool, Water parks will be in demand for sure cause it's the only place where masks is not really required to be worn since you're on the water most of the time. I hope they open Typhoon by summer.

DznyGrlSDMar 08, 2021

Probably not in 2021 - we'll see - it depends on the demand for the water parks vs available CMs to staff them. I wouldn't expect to see both of them open at the same time. I also don't forsee them selling APs this year. Again, with only 1 park open + limited capacity it doesn't make any sense. I'm not sure about allowing APs to ugprade to Platinum either.

djkidkazMar 08, 2021

Any rumors as to when typhoon will open? I would guess probably towards May when kids start to get out of school and the summer heat forces people to water parks? Also, would like to see the water park AP make a return soon. $70 for a one day ticket as a local is just not happening.

wdwmagicMar 08, 2021

Think it would be safe to say in an emergency the mask on the lifeguard would be either left in place or ripped off rapidly.

GoofGoofMar 08, 2021

Right which takes the same or less time it takes to pull your sunglasses off or a hat.

twilight mitsukMar 08, 2021

They take the mask off first

GoofGoofMar 08, 2021

Do you think the lifeguards won’t jump in now to save a drowning person? That’s a really bizarre comment.

HauntedPirateMar 08, 2021

If we end up going, Summit Plummet is my first stop. 😁 Hopefully I can convince one or two of my kids to do that slide as well. I still have a general fear of heights but I can do these types of slides now.

NelleBelleMar 08, 2021

Does it really take the lifeguard more than a second to rip the mask off to jump in and save someone?

surfsupdonMar 08, 2021

Great step forward. They just opened the wrong park!! Haha

crawaleMar 08, 2021

Why is the lifeguard wearing a mask? Suppose he has to jump in - doesn't make sense. More risk if you are drowning then from COVID.

JoeCamelMar 08, 2021

'71 said he saw one lone soul up on the drop slide

MansionButler84Mar 08, 2021

Thanks. I’ll be curious to see once it’s back in the 80s later this week.