Disney clarifies refund policy for Walt Disney World water park ticket holders

Sep 17, 2020 in "Ticket - Platinum Pass Annual Pass"

Following the announcement of an extended closure for Walt Disney World's water parks through to March 2021, Disney has clarified its policy regarding those with tickets that include water park access.

Options include refunds, partial refunds for combination tickets, and extension to usage periods. Here is the full information from Disney:

We realize that some Guests with existing tickets and some Annual Passholders are impacted by this update. We are offering options to Guests with an existing Premier Passport, Platinum Plus Pass, Water Parks Annual Pass, Water Parks After 2 Annual Pass or tickets that include the Park Hopper Plus Option or Water Park & Sports Option.

Ticket Add-Ons

If you have a ticket that includes the Park Hopper Plus Option or Water Park & Sports Option, we are offering options including:

Ticket Modification: Tickets, as well as Disney Resort hotel packages with tickets, may be modified. To discuss your options, please call the Disney Reservation Center at (407) W-DISNEY or (407) 934-7639, or contact your travel professional.

Ticket Cancellation: If you do not want to use your ticket, you also have the option of cancelling your ticket or package. To discuss your options, please call the Disney Reservation Center at (407) 566-4985, or contact your travel professional.

Ticket Usage: You may use your current date-based ticket with the existing add-on options at other experiences available during your visit.

At this time, Guests can purchase new tickets that include the Park Hopper Plus Option or Water Park & Sports Option for admission March 7 and later. We will resume sales of Water Parks Annual Passes and 1-Day Water Park Tickets at a later date.

Water Park Tickets

We will automatically extend unused, unexpired 1-Day Disney Water Park tickets through December 31, 2021. As an alternative, Guests may instead choose to cancel their ticket. To choose this option, please call (407) 939-2732. If you are unable to visit by December 31, 2021, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

Water Park Annual Passes

Water Parks and Water Parks After 2 Annual Passes will be automatically extended for the period in which both water parks were closed. As an alternative, water park Passholders may instead choose to cancel their pass. To choose this option, please call (407) 939-2732.

Platinum Plus and Premier Annual Passholders

We will automatically be issuing our Platinum Plus and Premier Annual Passholders with water park access a partial refund. Find out more information on how this refund is calculated.

Discuss on the Forums
Article Posted: Sep 17, 2020 / 5:23pm ET
View all comments →

SoFloMagic25 days ago

No. But they don't care. And neither does anyone else because it's universal. That picture of the packed bus tunnel got like half a day of press. If it happened at Disney it'd be on every news channel and they'd make them testify before congress.

surfsupdon27 days ago

I have never been to Volcano Bay. Do they have more places than TL/BB to take shelter when a storm rolls through?

larryz27 days ago

Well, here in 'Murica we have a right to show blatant ignorance and stupidity if we want to, as long as we're nice about it.

Furiated27 days ago

Yup. Yet another idiot added to the Ignore list. Based on the content of that post, nothing of value was lost.

Disney Analyst27 days ago

What a disgusting comment. Please say this to the families of the almost 1 million people dead around the world. Dead due to a new, highly contagious virus. I am so happy you have had it and it barely effected you. Many people have not been as lucky. Many who didn’t have it as bad are also still suffering effects. The long-haulers wish they had your experience. Show some damn respect. 😡😡😡

Archie12328 days ago

Feel free to ban this person. It's one thing to have a differing opinion on the virus but to show blatant ignorance and stupidity is another thing.

peter1143528 days ago

I don’t know what that has to with the fact that chlorine in the water provides no protection for guests walking around a water park.

peter1143528 days ago

This is one of the biggest reasons Disney has not reopened a water park

nor'easter28 days ago

“Nothing in the world is more dangerous than sincere ignorance and conscientious stupidity.” ― Martin Luther King Jr.

SoFloMagic28 days ago

I can't help myself. Show your math. We've had 6 million cases in the US and 200,000 deaths - isn't that 3.3%? Flu is 0.1% So it's a like the flu except it's way more contagious, can cause lifelong health issues, and you are 33 times more likely to die from it.

SoFloMagic28 days ago

Beaches tend to have more open space and don't have small, tight pathways. Also, they're not usually owned by private parties with legal responsibilities and a name to uphold while operating in a pandemic. Universal could have 45 people packed in a bus like sardines and it wouldn't make the evening news. I don't need to tell you where that picture would go if the same happened at disney...

marni197128 days ago

You’re the “sad” one. Grow up and open your eyes to the world. Goodbye.

wdwmagic28 days ago

Wake up. It has killed 200,000 Americans and more than 40,000 in the UK.

ninjaprincesst28 days ago

Oh my gosh you people are so sad, Z it's a virus with a greater than 99% survival rate