Disney clarifies refund policy for Walt Disney World water park ticket holders

Sep 17, 2020 in "Ticket - Platinum Pass Annual Pass"

Following the announcement of an extended closure for Walt Disney World's water parks through to March 2021, Disney has clarified its policy regarding those with tickets that include water park access.

Options include refunds, partial refunds for combination tickets, and extension to usage periods. Here is the full information from Disney:

We realize that some Guests with existing tickets and some Annual Passholders are impacted by this update. We are offering options to Guests with an existing Premier Passport, Platinum Plus Pass, Water Parks Annual Pass, Water Parks After 2 Annual Pass or tickets that include the Park Hopper Plus Option or Water Park & Sports Option.

Ticket Add-Ons

If you have a ticket that includes the Park Hopper Plus Option or Water Park & Sports Option, we are offering options including:

Ticket Modification: Tickets, as well as Disney Resort hotel packages with tickets, may be modified. To discuss your options, please call the Disney Reservation Center at (407) W-DISNEY or (407) 934-7639, or contact your travel professional.

Ticket Cancellation: If you do not want to use your ticket, you also have the option of cancelling your ticket or package. To discuss your options, please call the Disney Reservation Center at (407) 566-4985, or contact your travel professional.

Ticket Usage: You may use your current date-based ticket with the existing add-on options at other experiences available during your visit.

At this time, Guests can purchase new tickets that include the Park Hopper Plus Option or Water Park & Sports Option for admission March 7 and later. We will resume sales of Water Parks Annual Passes and 1-Day Water Park Tickets at a later date.

Water Park Tickets

We will automatically extend unused, unexpired 1-Day Disney Water Park tickets through December 31, 2021. As an alternative, Guests may instead choose to cancel their ticket. To choose this option, please call (407) 939-2732. If you are unable to visit by December 31, 2021, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

Water Park Annual Passes

Water Parks and Water Parks After 2 Annual Passes will be automatically extended for the period in which both water parks were closed. As an alternative, water park Passholders may instead choose to cancel their pass. To choose this option, please call (407) 939-2732.

Platinum Plus and Premier Annual Passholders

We will automatically be issuing our Platinum Plus and Premier Annual Passholders with water park access a partial refund. Find out more information on how this refund is calculated.

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Article Posted: Sep 17, 2020 / 5:23pm ET
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ThatMouse26 days ago

The wait is finally over!? Disney always broadcasting at 11 even during a pandemic lol!

surfsupdon26 days ago

Darn. They picked the wrong one to open!!

DCBaker26 days ago

"The wait is finally over! Cast members will begin returning soon to prepare Disney’s Blizzard Beach for its scheduled reopening on March 7, 2021. First opened to the public on April 1, 1995, this spring will kick off Blizzard Beach’s 25th season. In honor of this exciting news – here are seven fun facts you may not have known about Disney’s wintry-themed water park." https://disneyparks.disney.go.com/blog/2020/12/7-reasons-to-be-excited-for-the-opening-of-disneys-blizzard-beach-in-march-2021/

MansionButler84Oct 31, 2020

Bob Chapek only had caviar once this weekend.

peter11435Oct 30, 2020

They are not broke.

Gabe1Oct 29, 2020

This is broke?

Gabe1Oct 29, 2020

Volcano was to be closed for one month reopening first week of December. Currently plan reopening is March 2021

WondersOfLifeOct 29, 2020

Ah ok. Fair enough.

ImperfectPixieOct 29, 2020

Someone up-thread said closing Nov. 2nd, I think.

WondersOfLifeOct 29, 2020

...but its still open

DznyGrlSDOct 29, 2020

See also: 28k layoffs.

Gabe1Oct 29, 2020

Interesting. We are Stockholders. Where are you obtaining your info from? Anywhere credible?

Gabe1Oct 29, 2020

Giggle. Yep die On that sword. 😷

MansionButler84Oct 28, 2020

It'll be spit-polish and go.