Disney's Hollywood Studios testing mobile app pre-ordering at restaurants and during Fantasmic!

Apr 29, 2015 in "Backlot Express"

Disney's Hollywood Studios is testing pre-ordering of food and merchandise using mobile apps at Backlot Express and during Fantasmic!

In a move that could dramatically reduce wait times for quick service food, the Studios test will use the guest's phone as an ordering and delivery tracking device.

Backlot Express

The test at Backlot Express will comprise of two phases. 

  • From April 28 to May 4 2015, guests will be able to order from the app and pickup food at a counter on a tray for dine-in, or pickup in a to-go bag for take-out.

  • From May 5 to May 12 2015, guests will be able to have an order ready for pickup in a bag to take out, or have the order delivered to a table.

Fantasmic!

At Fantasmic!, the test will take place from April 28 to May 12 2015, and guests will be able to order from a food and beverage menu, along with a range of merchandise. The service will be available during the Fantasmic! pre-show and the first performance of the night only.

The service is made possible with the 'Express Order' app from VenueNext, and requires Bluetooth and location services to be available on the phone. You can download the app from the App Store now on both iPhone and Android.

In both cases, the order will be paid for at pickup or on delivery. Payment is via credit card or Apple Pay only. There is no cash option, or using Disney Dining Plan credits. 

Have you tried it yet? Let us know on the forum how it went for you.

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Article Posted: Apr 29, 2015 / 7:04pm EDT