Disney releases FAQ for guests impacted by Hurricane Matthew

Oct 06, 2016 in "Severe Weather impacts to Walt Disney World"

Posted: Thursday October 6, 2016 11:35am EDT by WDWMAGIC Staff

Disney has updated its website to include Frequently Asked Questions for impacts related to Hurricane Matthew - available here.

Q. My Walt Disney World vacation is taking place at the same time that Hurricane Matthew is expected to impact Central Florida. How may this affect my vacation plans?

A. Walt Disney World Resort is operating under normal conditions at the present time as we continue to monitor Hurricane Matthew. Recent forecasts indicate that there could be rain and wind in the Central Florida area as early as Thursday, October 6, 2016.

We are currently taking precautions for the safety of our Guests and will continue providing updates as the situation evolves. While we make the appropriate preparations, please be aware of the following—in the instance that Hurricane Matthew directly affects your plans:

  • Dining and Disney Resort hotel cancelation fees imposed by Disney will be waived for all Guests.
  • If you have any questions about your Disney Resort hotel reservation, please call (407) 934-7639.

For further information about Hurricane Matthew at Walt Disney World Resort—including potential theme and water park closures due to inclement weather—please check back again in the near future!

Please note: the above-described cancelation details may not apply to Guests who did not book a package via the Walt Disney Travel Company or to Guests who booked a sports or group package.

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LAKid53Oct 16, 2016

Yup, that would do it

21stampsOct 16, 2016

Probably because of screaming kids and complaining parents ;)

LAKid53Oct 16, 2016

OMG, he was spot on. Too funny. But why does Mickey look so sad?

LAKid53Oct 16, 2016

I was kind. I even gave your Canes some credit.

21stampsOct 16, 2016

Ha ha. Here's the article, I had shared it on fb a few years ago. It's an amusing (and frighteningly accurate) read. Lolhttp://www.miaminewtimes.com/news/the-ten-distinct-states-that-make-up-florida-6530661 @Tony the Tigger you may enjoy this. P.s. My heart is still pounding from the game.. Take it easy on my poor soul ;)

LAKid53Oct 16, 2016

Hey, it's only the Legislature that's dumb! You've made my day. Arguably the best maps of Florida ever. Wonder which town has all those cult-like football fans.... :hilarious: Just saw your post on football...getting ready to head over to that thread for some smack talking. Just warning you.

BaconOct 16, 2016

Remember the new jersey one saying it wasn't as bad but its still bad and im praying for them :( #prayformatthewvictums

peter11435Oct 16, 2016

Yeah... Over 1,000 people killed is nothing...

BaconOct 16, 2016

Im so done no one understands what i mean bye!

21stampsOct 16, 2016

Here are a few of my favorite Florida maps... ;)

LAKid53Oct 16, 2016


LAKid53Oct 16, 2016

Very, very true. And depending on the part of North Florida, you are either in FloGeorgia (my part) or FlorBama (Crestview west to Pensacola). Yes sir, South Florida may be urban, international and cosmopolitan, but up here in redneck territory, we like our alcohol to be Bud, not Merlot......

21stampsOct 16, 2016

I still don't understand what Disney failed to do in this situation. The majority of personal accounts/articles/fb posts that I have read were praising Disney for how they handled the guests on Thursday and Friday. You're always going to have a few complainers who think they weren't coddled enough.

SorcererMCOct 16, 2016

I concur on this - there was a January 2016 reorg where each hotel was given a general manager. I'm fairly sure (as you said) that Disney would have an overarching emergency plan, but that some of the implementation went awry as managers misinterpreted, misunderstood, or lacked the 'institutional knowledge' (ie how it was followed historically). Each hotel might have their own contingencies as well (eg Fort Wilderness). Quote for emphasis. That's the problem - it shouldn't just be on the shelf. I would think that dragging out the binder would happen in May during Natl Hurricane Preparedness Week.(?) ie recurrent as you said.