Disney World's reservation systems to be unavailable due to maintenance

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Posted: Monday March 25, 2024 8:26am ET by WDWMAGIC Staff

Disney has announced an upcoming outage of the Walt Disney World reservation system that will impact most of the resort's booking systems.

The outage will take place Monday, March 25th, from 3 am to 6 am EST.

Disney says that dining, activity, vacation packages, and hotel-only reservations will be unavailable. Additionally, the call center will not be able to handle inquiries during this time.

Most of Disney's reservations systems will be unavailable during the early hours on March 25

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yensid19673 days ago

OK...just looked at the radar...storm heading west! Thanks Tuvalu

Tuvalu3 days ago

Likely another thunderstorm, @yensid1967 😉

Does anyone know why A LOT of the attractions are 'Temporarily Closed' including BTTMRR, Barnstormer, Astro Orbiter, Dumbo, Jungle Cruise, Liberty Sqaure Riverboat, Magic Carpets, 7DMT, Treehouse, Tiania's (but that's always been closed LOL)Tom Sawyer, Speedway, TTA...is because I need to reload it? OR is there something else going on at WDW that they are not telling us!? Just curious!

DCBaker4 days ago

Ahead of the new Lightning Lane Multi Pass/Single Pass service going live, Disney has rolled out another update to the iOS version of My Disney Experience (up to v8.0.1):

larryzMar 26, 2024

Don't know if it's just me, but I can't get reservation details for a late-September stay at the CR Theme-park view tower room. I wonder if that's "hangover" from Monday morning's maintenance...

HauntedPirateMar 25, 2024

The problem isn't taking a system down for maintenance. The problem is taking down a public-facing system with hours of notice. Like I said - unless this is emergency maintenance, this is bush league IT change management. We had a core system down for 2 days for emergency maintenance because of significant flaws that were discovered (not that I'm giving away any insider knowledge, right, Ivanti? ;) ). But those flaws posed a real and significant threat to our business and we were up front and open with the business about it. Unless whatever was needed was recently discovered and posed a threat to Disney's internal systems, this should have been announced well in advance. It wasn't.

larryzMar 25, 2024

Tell me the CIO isn't a former SysAdm without actually saying so.

larryzMar 25, 2024

It's perfectly normal to take systems down for maintenance. I routinely did so on the systems I administered. Doing so in the middle of YOUR BUSIEST TIME OF YEAR seems kind of naïve and foolhardy, especially with Disney IT's track record... Admittedly, very few people in the US are making reservations between 0300 and 0600. But if something goes worng bringing the systems back up, they're risking potential bookings and sales until they can get it to come back up cleanly. It's still Spring Break, and people might still be looking to come down this or next week and they'll need tickets, rooms, meals, etc.

MisterPenguinMar 25, 2024

Bring back the good old days when you could call customer service and book a hotel at 4 AM.

JohnDMar 25, 2024

Not making excuses but have you heard of any IT system that doesn't require it being taken down for maintenance? I haven't. I've seen that for my banking institution, state HR system, state retirement system, etc. I could go on.