PHOTOS - Guest Experience Team expands to Disney's Hollywood Studios

Apr 29, 2019 in "Disney's Hollywood Studios"

Guest Experience Team at Disney's Hollywood Studios

Following from the original pilot at the Magic Kingdom, Disney Guest Experience teams have now been deployed at Disney's Hollywood Studios.

The teams at the Studios began appearing in the park earlier this month, and can be found at various locations throughout the park wearing blue shirts.

  • Near the Dedication Plaque and Statue 
  • Near Tower of Terror FastPass+ kiosk
  • Near the entrance to Toy Story Land
  • Near the entrance to Path of the Jedi

Just like at Magic Kingdom, they can help with wait times, FastPass+, My Disney Experience, Magic Bands and general park tips. The stations also feature a video display offering wait times and information.

Discuss on the Forums
Article Posted: Apr 29, 2019 / 3:51pm ET

DisAlOct 01, 2019

But they can't afford live photopass photographers at character meet and greet locations for people who purchased Memory Maker. Stupid.

larryzOct 01, 2019

Here's what they SHOULD use with "the most awkward of guests"... Note: this is one reason why I doubt I'll ever work for Disney.

larryzOct 01, 2019

Well, I'm not going there lest my eyeballs be banned from this site.

DreamalittleDisneyOct 01, 2019

I wonder if they will have a few extra FPs or reservations to arm themselves against the most awkward of guests

trojanjustinOct 01, 2019

Guest Relations handles complaints and larger issues. These teams answer lots of questions, help with FP+ bookings, etc. Any larger issues or ticketing problems, they send you to GR.

BigThunderMattSep 30, 2019

I left the company before this role was implemented. How exactly does this differ from Guest Relations other than not being tied to one specific location in the park?

BoarderPhreakSep 30, 2019

The actual podiums themselves are themed to the land - but the umbrellas are all the same bright(ish) blue so you can easily spot them.

Father RobinsonSep 30, 2019

Plenty on "that site"

LilofanSep 30, 2019

The custodial cleaning crew that is visible in the park does this year round, answer guest questions, take pictures for guests, upkeep of the guest areas rain or shine.

larryzSep 30, 2019

I'd love to see a photo of these unthemed blue umbrellas to see how they fit in (or not).

RiderSep 30, 2019

They have had these since last December. It must be working well for them to upgrade to themed podiums. https://www.wdwmagic.com/attractions/magic-kingdom/news/19dec2018-photo---guest-experience-teams-deployed-throughout-magic-kingdom-to-help-with-peak-crowds.htm

DisneyDreamerxyzSep 30, 2019

I guess the pilot program was deemed successful and this is a permanent thing now? I hope those castmembers get a decent pay rate for having to stand out there in the heat/rain/etc and answer guest questions (often by themselves) all day. Does not sound fun!

MovieloverSep 30, 2019

You have this all wrong, this is the new park entertainment. all the shows consist of a angry guest screaming at some poor CM about perceived entitlement. ;)

BoarderPhreakSep 30, 2019

More like "Disney Damage Control Teams." 😆