K
Why do they look like the people who work in the Direct TV kiosk in BestBuy?:cautious:
C
↩ replying to Missing20KHow so?
"Increased staffing to accommodate large crowds" seems pretty normal to me.
L
In the Navy, these are known as "Damage Control Parties"...
H
↩ replying to CaptainAmericaBecause it goes against the common belief that Disney hates its guests.
M
↩ replying to CaptainAmericaAccommodate? Are they suddenly increasing capacity with this new development?
They are adding CM's to help people who can't navigate the convoluted MDE app and 60 day FP+ and 180+10 day ADR, and help redistribute guests to less attended attractions and dining. They know they have a capacity problem they have not addressed for years and because of that they realize they are going to have irate customers Guests who don't get to do what they thought they would because of increased crowds.
But of course those folks deserve it for not doing their "homework" and deciding they wanted to ride Dumbo 6 months ago.
The Art of Explanation
L
↩ replying to hakunamatataNo, it's actually a good idea.
And surprising that it isn't an upcharge.
R
So a live person can now tell you there are no more fast passes available for today instead of the app. I like this idea, maybe this is a way of crowd control in that it's another huge line to wait in.
K
↩ replying to scudSamsung is more powerful than we all realized.:eek:
L
↩ replying to KBLovesDisneyHe said with a Sony TV in the background...
K
↩ replying to larryzThat's when he ultimately realized that he was losing his precious Sony.
L
Honestly I didn't realize so many people had issues with those things that they would need multiple booths set up just to deal with complaints/issues. That can't be a fun job.
T
↩ replying to Missing20KWhile there is a capacity issue, Christmas week has ALWAYS been packed. Directing guests to CBJ is better than them wandering in the walkways. Busy weeks also have an increase in the absolute number of clueless guests who struggle to use MDE and, when they do, accept that only PhilharMagic has any FPs remaining. And where are the $7 pretzels?!
K
↩ replying to larryzWalk up to one of those CMs and ask if they can help you out:
"Sure thing! That will just be $15 and if you want extra help with a fastpass included, that will be $35!"
That would be terrible.