Walt Disney World
Average Reader Rating:
"Fast Pass+ Not so great"
Reviewed on Mar 29, 2014 by Tracy
My kids and I recently made a trip to Disney this past week for spring break. As pass holders we were able to test out the new my magic+ system. I have to say first of all I was really upset that now you only have the option of choosing 1 park a day to use your fast passes in and only 3 events can be chosen for the entire day. We chose to hop back and forth from Epcot and the Magic Kingdom that day so I had to choose which park I wanted to use our fast passes in. I decided we would do our fast passes in the Magic Kingdom and our choices were limited to early evening so we decided to go to Epcot first. As soon as we got there we noticed large stand by lines in pretty much every ride and show there. This was absolutely crazy because we had actually gone to Disney and Epcot around this same time last year and while it was during spring break and the flower and garden festival was going on the lines were not near as ridiculous as they were this year. We were able to only do only two rides in Epcot before it was time to head over to the Magic Kingdom. When we finally arrived at the Magic Kingdom we noticed the same ridiculous stand by wait lines. Dark rides that had at max a 20 minute wait time last year now were up to 50 to 60 minute wait times and Splash Mountain had a 100 minute wait time where as last year at most it was 60 minutes. The magic me and my kids once enjoyed at Disney World was no longer there and instead replaced with stress and chaos and my daughter at one point told a worker she would rather be at school than have to deal with all this aggravation. It is for this reason I have to say that as it currently stands the new my magic+ has done nothing but create more stress and longer wait lines for families than making things better. I do hope Disney will consider allowing us to being able to add more than one park in the same day and increase the amount of things that can be reserved for each day.
"Ignore MyMagic+ and Head to California!"
Reviewed on Mar 26, 2014 by Liz
GO TO DISNEYLAND! My family and I have been to WDW 21 times in the last 18 years, and we were pros at park hopping, wrapping fast pass times, running from rope drops, maximizing EMHs, basically optimizing every moment in the parks using the legacy fast passes even at the height of spring break. The thought of only getting 3 fast passes in one park is enough to keep us away from Orlando until they fix this! In the mean time, we have discovered the ease, charm and joy of the Disneyland Resort in Anaheim. With two parks right next to each other, you can bop back and forth between the two several times a day holding paper legacy fast passes for multiple rides in each park. The Grand Californian is a fabulous hotel RIGHT in the park, and Downtown Disney is not an afterthought. It’s part of the fabric of the place. If you are looking for a 3-5 day Disney experience, head West! It’s where Walt started it all, and it’s still perfect.
Reviewed on Mar 24, 2014 by Retire
Just returned from a DisneyWorld vacation and love the Magic Bands. It is a great momento and worked almost flawlessly for us. The entrance to parks, fastpasses and room charging all worked without a problem. The problem we have experienced is our group was large and each person had their individual credit card info attached to their band. The last 2 days of our vacation, one of the others' charges were charged to me even though the first few days of vacations his charges were applied to his card. So there are still glitches with the system. As a heads up, for future trips as a group, each individual will have to use a credit card for their charges rather than using the band.
"Nothing Plus About "Fast" Pass+"
Reviewed on Mar 18, 2014 by JoyceLittlebit
Our family of 6 has been driving down to Orlando and visiting Disney World for over a decade now, and this was the WORST year ever! We use non-expiring Disney tickets, and our on our 4th wave of these, and we stay at an off-site hotel (=no magic band). This year felt like we were part of a failed experiment, as we had to wait forever to get our tickets unexpectedly exchanged (bought only 2 years ago) . We then headed to our first favorite ride, only to be told to head back halfway across the park to sign up for the new fastpass plus system. I can assure you there is NOTHING PLUS about it. We had to narrow our choices down to 3 rides, and only 1 of these could be a popular ride like Soarin (Epcot). None of the rides in list 2 were even of interest. We wanted to save these for our park hopping to Magic Kingdom, but the extra slots were automatically randomly filled in, being told we could exchange them at a later point. When we went to exchange the tickets at MK, we were told (surprise again) this was not possible with the current system.
An extra 1/2 hour lost at the entrance exchanging our tickets for new ones, another 1/2 hour to sign up for a maximum of 3 rides that we had to decide on the spot, and then to only be able to use in one park, since park hopping is not accommodated. We paid extra for our tickets for the park hopping privilege, and no one warned us that signing up at Epcot meant we could get any fastpass at MK!! In the end, we only were able to enjoy 2 rides at the fastpass level... where in previous years we would have enjoyed at minimum 9!!! The next day, when we used these new "upgraded" passes at Disney Quest, we were held back yet again for sign in issues... apparently my husband's fingerprint did not register the first time.
The new system is HORRIBLE, and cost us many hours of our park day, from getting in to the park, to waiting in hour-long lineups for a limited number of rides. Our full park day, from 9am to midnight, felt more like a half day with less than 1/3 of our usual rides due to the unexpectedly long waits (only 3 fastpasses for the entire day!). This obviously needed a lot more testing before it was rolled out, and Disney has now succeeded in downgrading all our tickets! Very poorly handled, and not an experience I would wish on anyone. Disney's repeat, and up till now loyal, customers should not be part of their experiment. The Disney cast members only advice: send Disney your feedback, and hopefully the system will be upgraded soon to include more than 1 park a day. Doesn't sound very promising.
"Great Experience with MyMagic+"
Reviewed on Mar 12, 2014 by Lori
I recently returned from my first trip at Walt Disney World. I cannot compare this with the old system. I can only state my experience as a first time visitor. I am tech savvy and that does play a factor in using the MyMagic+ fully. If you are not tech savvy it is more difficult. As and example, my parents would have trouble with this system.
1. Magical Express - Magic Bands worked great for the magical express. I had to scan my band twice and each time it worked great.
2. Resort - Magic Bands are used as your room key and this was great in my opinion. I didn't have to worry about losing a card which was wonderful. I had no issues using it to get into the room. I felt the band was lightweight and comfortable. You can also use your band to charge to your room but you need to set up a 4 digit pin number to do this. This worked out really well for me and it was easy.
3. Park Entry - We only had one slight issue with park entry using the Magic Bands at Epcot. My daughter had trouble and they had to reset the entry area and then it worked. Otherwise, it worked great!
4. FP+ - We set up our FP+ in advance using the website. However, I did have to change the FP+ reservations on the fly and it worked out well. I had to restart the app on my phone once but that wasn't a big deal. The longest FP+ line we had to wait in was Toy Story for about 10 minutes or so. The rest moved fast.
5. ADR's - I used the app to cancel some ADR's and that was easy and I got an email with the confirmation of the cancellation right away.
I did not use the FP+ kiosks at all so I can't review that. I just used my smart phone. If you have a smart phone or tablet I would suggest using that. The Wi-Fi and resort in the park worked great for me.
I had a great experience and I didn't mind only having 3 FP+ selections each day because we don't ride some of the bigger thrill rides anyway. It worked out great for us and I liked this system overall.
"At this point my whole family (8) give a thumbs down."
Reviewed on Mar 04, 2014 by Heidi
Terrible. It feels so stressful. Tried fast pass plus and nothing good came of it. The one ride we wanted was all gone. At the end of the day we stood in that line for less time than the kiosk times. Wait times to get on rides are way more inaccurate than pre this system. Not impressed that we have to suffer because we stay off site. Hope it gets fixes
"Fastpass Plus a Bust"
Reviewed on Feb 17, 2014 by James Yeager
I'll be brief. The new system basically ruined our day. We were planning on going to the park(s) for two days but after the 1st day decided to do something else instead.
We are current annual pass holders, but will not be renewing. There's an old saying I'm fond of....."If it ain't broke, don't fix it".......
Reviewed on Jan 29, 2014 by Surfsupdon
MM+ saw our total ride count severely down. We used to be able to grab 7-9 FastPasses per day, at multiple parks, but now we are limited to ONLY 3 rides. It forced us to wait in Standby for rides we never used to have to. Which had us realize that the rides are NOT WORTH excessive standby lines.
Our bracelet did not work as a credit card or as a room key. The tickets were also not properly linked. We bought Hopper options, but the band always read them as non-Hopper. Flagged everytime with an iPad toting CM trying to resolve the problem, that never was resolved.
Our friendly CMs at the BoardWalk realized our struggles, and gave us a 300 credit for food and stuff. That was just proof that the MM+ was completely awful and led to a less than satisfactory vacation. Love the BoardWalk family.
Reviewed on Jan 28, 2014 by Goof
We tried out the new system the week before Thanksgiving and it pretty much worked as advertised. I had 1 glitch with entering EPCOT, but other than that all 8 of our bands worked at all park entrances, FP+ locations and on our room. The bands themselves were light and comfortable, but it wasn't super hot so I couldn't properly judge the sweat factor. Based on a lot of the talk and rumors I was bracing myself for more issues, but I was pleasantly surprised. I enjoyed not having to run for FPs and switching reservations on the fly was quick and easy. Even the touch to pay was kinda nice. No need to pull out my wallet to grab a CC or room key. I didn't think that was going to be a big positive going in, but it was.
"Not a fan!"
Reviewed on Jan 27, 2014 by Yobogoya
I recently posted this review on a thread as well. My thoughts on fastpass plus as a longtime and frquent disney guest. I have read these forums for quite some time but only after my recent trip and experiences with fastpass plus, did I feel the urge to formally join and start posting on this forum
1) I stay offsite-it's more cost effective and convenient for my family. However, on this trip, it made me feel like a second class citizen with the new system of fastpass plus
2) The lines to do fastpass plus signups were VERY long. I was there at rope drop during a low-crowd week and still had to wait on line in all parks for 15-30 minutes on some occasions just to get my fastpass plus. And not being able to change a time on my phone just because I'm staying offsite was absurd. I would have to wait on line for 15-30 minutes all over again
3) There are not enough faspass plus kiosks at many locations-and to try and compensate they had people with ipads there trying to do selections as well. The ipads frequently malfunctioned causing much frustration.
4) I hated how the whole fastpass plus made the disney experience feel-as someone who was coordinating what we were going to do each day, this felt like work for the first time. And there was also a lot of stress and running to make our hour windows for rides or else risk losing them. All sense of reason was gone. At major rides like space mountain if you showed up 5 minutes early or 5 minutes late and that stupid scanner didn't turn green you were denied entry. It's an amusement park, not the DMV. The sense of fun and spontaneity is being drained for an adult with kids going to Disney. If your kids have to pee, that's too bad. Make your window or lose it. Zero understanding that a large percentage of their customers are parties with young children, and there is nothing more unpredictable (except maybe the weather) than the behavior of a young child.
5) At MAgic Kingdom, I was one of the first on line to sign up for fastpass plus. Except the ipad kept malfunctioning. After 30 MINUTES, they finally got me signed in. By then ALL times for Enchanted Tales were gone. I complained-the person I was working with said: "what's the big deal-the wait is only 30 minutes?" (clearly someone that's never had to stand on line with a 1 year old and a 4 year old)-after getting it bumped to A 4th LEVEL SUPERVISOR and 20 more minutes, they finally said: "you're right, we'll get you in to Enchanted Tales"
6) The 3 ride limit at magic kingdom is absurd-with so many rides affected by lines, why are you forcing people to make choices? Again it takes the fun away for the person planning. They are literally asking you to plan your entire day before you even get there. And once you're there, you feel pressured to plan it right, or else stand on line for a ride you misjudged.
7) I hated separating from my family during my fastpass plus wait-I missed my kids' faces on entering the park becasue I have to run ahead to make sure we get the fastpassses and don't stand on line for the rides they want to go on. To be fair, I used to run ahead to fastpass one ride in the past as well (i.e. toy story in DHS-however, I could be there and back before my family even made it to the wizard's hat-now I ahve to wait on line and do this whole process of choosing the whole day-I lost the first 30 minutes with my family every disney day)
8) I agree with others who have posted that Disney will increase the number of fastpasses by offering them for a fee soon. Congratulations: you'll make more money. But you're also upsetting longtime customers and fans like myself who are not as excited to go back in the future as I used to be. This trip was work and while I enjoyed it, it was because I like spending time with my family. My enjoyment was in spite of Disney, not because.
9) We did Sea World and universal as well this trip and the contrast I felt on these days compared to my Disney days highlighted everything above for me. Those days were Waaaaaay more relaxing.
Those are my thoughts. I'm not naive. I know this is ultimately about money. I get it. But I'm unhappy and thought I'd share it. Perhaps if they hear enough unhappiness, it will make a difference. Who knows? But I felt it neccesary to post. I don't know who has had good experiences with this system, but this was mine and I wanted to share it.
Reviewed on Jan 12, 2014 by Cliff
We were at WDW during Halloween of 2013, staying at the Animal Kingdom Resort. We were invited to join the MyMagic Plus testing and it worked well for us. With the exception of getting Fireworks viewing using Fastpass+ the experience was a good one. We were able to get and change Fastpass+ events during the day. Unfortunately, we were not invited to join the Be Our Guest Fastpass+ testing so we have no comments on that.
All in all, I was able to make FastPass+ reservations for all 14days of our stay at WDW. We were always admitted when we showed up at the FastPass+ event during the time span indicated by our reservations. We are members of the group of people who don't go to the parks early in the day so the Fastpass+ was great for helping us organize our day.
I highly recommend the MyMagic+ and MyDisneyExperience as a great way to plan your WDW vacation, especially if it's a long one like ours.
"Wish I was luckier"
Reviewed on Jan 06, 2014 by Disneyfan
I see all these fabulous reviews and wish I was lucky enough to have had their experience. Our bands were jinxed from beginning to end. They were continually failing to open our door and show our tickets. We spent hours at guest services. CMs kept telling us how bad the system was and that were sorry. We were the ones that were sorry that we spent so much time and money on a vacation that was filled with frustration. Even when bands were working we were disappointed that we had such a hard time using the website to make changes. Aside from all this on a base level we feel that Disney missed the mark with the tier system and restrictions to 3 FPP reservations all in the same park. Disney I am sorry to say that we were terribly let down.
"FP+ Good, Bad, and Ugly"
Reviewed on Jan 06, 2014 by Waves2000
My wife and I just came back from a 5-Day vacation (Jan 1-5, 2014) at the All-Star Resorts - so everything, even the room key was all magic band and FP+. We live 1000+ miles from the park so we typically do the 3-6 day Disney vacation experience. We definitely saw some pluses and minuses of the MM+ and I will definitely be curious how things will work as the plan goes more widespread.
The band worked fine as a room key
The band was much faster to pay with than cash/credit cards
Waits were very minimal in FP lines at all 4 parks. A glance at the FP+ screens showed that typically FP people were waiting in line 1 min for every 6-8 minutes a stand-by rider was waiting. So even Test Track 2 with a 90 min line for stand-by was about 10-12 min for fastpass.
At least right now...Scheduling the FP were great as long as you were doing it 1 day in advance. My wife and I had days (like our departure day) where we spent as little as 3 hours in the park, and we could use all our fastpasses in that 3 hour window, ride some big rides, and catch our Disney's Magical Express to the airport or spend time doing other things at the resort (tours, dinner shows, etc.). We made lots of changes (changed times, parks, attractions) and always got the times/rides we wanted as long as scheduled it 1-day in advance.
We found we were far more inclined to walk into stores with the FP+...at least 4-5 times we found ourselves with 5-10 minutes to kill before a FP+ window opened...often the only thing near by to do was to walk in a store.
We did nothing with photopass or memory maker - no thoughts on that.
You can use your fastpass+ in one park per day right now. I hope this changes. I'm sorry but if I'm paying $59/ticket for the park hopper option, I want to use my 3 fastpasses wherever I darn well please. Forces vacationers to stay at least 4 days to use fasspasses once in all parks and ride what they wish.
Ineligible for legacy fastpasses. I know legacy fastpasses are going away, but it was very frustrating to see them available for rides at Hollywood Studios and told I cant get one because I'm a fastpass+ user.
It is no fun choosing between Test Track and Soarin. If I pay $90 for a day at Epcot, I want to ride both FP+. If Epcot is open for 12 hours/day, I should be able to ride both FP+.
FP+ was meant to enhance personalization on the ride. All rides have a computer that shows your name for the cast member when guest's "tap-in" to greet the guest. We were there 5 days (15 fastpass+ per person x 2 people = 30 fastpass+ total). Cast members greeted us by name 0/30 times we used FP+.
Changing FP+ the same day is doable but difficult to get a desirable time or attraction. Once the park opened and people started scheduling their FP+, desirable times went away quickly. I was fine scheduling desirable ride times 1 day in advance. I really do not want to have to schedule rides 6-8 weeks in advance. I generally dont even book Disney vacations 6-8 weeks in advance (booked 4 weeks out this time).
Much slower scanning the bands during Extra Resort Guest hours than just wearing an Extra hours band or showing a room key. During Extra Resort Guest Hours...cast members were scanning in guests one at a time at each ride with iPods. It didn't take long, but it was far easier to show a room key or an EMH band (done in the past) and keep walking in the line.
Each FP+ has two scanners per ride. Ideally people can tap-in two at a time...but the scanners are not placed far enough apart in most lines for two people to walk through at the same time, so many people tapped-in one-at-a-time. Occasionally people had issues getting the scanner to read their band. This created some bad line bottlenecks at the FP+ entrance to rides. One (star tours) was so bad that a cast member was holding a (FP+) sign some 50-75ft from the entrance to show people where the FP line started.
Some of the longer lines we saw were at FP+ kiosks for people waiting to schedule their FP+. This was most notable at DAK. People were waiting 10-15 minutes to schedule FP+ at some kiosks. Again...this has me very worried for when FP+ is fully implemented. Looks like having a smartphone and linking your ticket to the Disney Experience app will be essential to avoid these kiosk lines.
At table service restaurants, servers know your ready to pay when they see a credit card in the receipt jacket....there is no subtle way to indicate you're ready to pay with a magic band. We had table service 4 times...basically each time I had to roll up my sleeve somewhat and put my forearm in the air (with the band) to alert the server. I have to say it is very awkward to pay $85 for a nice meal for two at the Brown Derby and then raise my forearm w/ band in the air to indicate I want to pay. I wish there was a more subtle way to indicate I wanted to pay with the band.
"What was so magical ?"
Reviewed on Jan 04, 2014 by Janice
Recently used magic bands during out stay over Thanksgiving. Was pleasantly surprised I did not find the bands themselves annoying or bothersome on my wrist. My 7 year old grandson had some issues keeping his on so most of the time one of the adults was wearing his too. The granddaughter had issues with hers unsnapping and actually lost it that way.
When we did a resort change we encountered numerous problems with being able to charge because of the MM+ platform. Basically the magic bands wouldn't take the new resort reservation that was done through DVC. So we used KttW cards to get into the room. Then after 3 days we discovered we couldn't room charge and after hours, actually a 24 hour period they rebooked the entire reservation so I could have charging available but the bands could never be used for anything but the parks.
As far as the bands for use at the park, worked fine, for park entry and FP+. Liked parts of FP+ where you know longer have to zig zag through the lands to get onto premium rides using this system versus paper FP. However we feel like 3 FP+ a day are too limiting and we feel like FP+ only at 1 park per day is very limiting too. The entire FP+ system will now cause us to change entire park visit strategies. IMO that is not a vacation enhancement I really wanted or appreciate.
Like the bands when they did work for the kiddos to get in and out of room versus using their KttW cards. Using the bands for charging was no more or less convenient than whipping out the card because..well I whip out cash or a card daily to pay for things, doing it with a band actually seemed mechanically awkward and either I had to cockeye my wrist or take it off the wrist...
While I did notice improvements with the WiFi at parks and resorts, no charging stations around to really use this technology over a 12 hour day without running out of battery.
Having to do the kiosk thing was just seen as another line....
In summary I think it was a huge waste of dollars and a brain drain....The small conveniences certainly were not an overwhelming sell for me. I was fine with the old system and the old website. Too much trip planning is not necessarily a great thing.
Reviewed on Jan 04, 2014 by RonAnnArbor
I have had the opportunity to test MM+ on three separate trips in the past 4 months. I will preface this by saying that I absolutely understand how this all works, and had no problem with the software either online at home or using the Apps on both an iPhone and an Android device and on my iPad. That being said...
During October, as a passholder, the magic band was worthless. Unable to connect up the season pass ticket, and sure as heck didn't need the band to enter the parks or for DME. Threw it away and used the KTTW and my season pass.
During November, things were finally hooked up. The Magic band worked to enter the parks and for fastpass+...though the 3 fastpasses per park per day is for the birds for any of us Season passholders. I found the best strategy was to make FP+ reservations for the second park, and just use the touring plans in the first park for the day -- and in the meanwhile, both the KTTW and the Season Pass worked at the regular fastpass machines so we mostly just used those. Ironically, this time around, they sent a second Magic band and you had no choice not to get a new one. The Disney magical Express still had my OCTOBER information in the system -- so I had to use the paper voucher to use DME. On this trip, the charging system was down in all the parks for the entire time we were there, so that could not be tested.
During December, the DME worked, the bands worked for the resort and for park entry (A third band that they mailed, no choice though we could use any of our old bands as well)...but NONE of the pre-selected Fastpass+ reservations worked -- we had to use our iPhones to "prove" that we had preselected fastpasses which was a pain in the ass and held up the line behind us. Lots of people seemed to have the same problem. Since I had to use the iPhone anyway, I put my KTTW card inside by iPhone case and just used that to touch to sensors, making the wrist band completely useless and I never used it after the first day.
This system is ridiculous for any return visitor -- and especially bad for season passholders who parkhop. Ruined the entire visit for our entire group.
Reviewed on Jan 02, 2014 by MikeC
My wife, two sons, and I participated this past Christmas week. It worked FANTASTIC! We loved the flexibility, the ease, and the pure joy of using the bands. They worked and were an absolute godsend to our successful week at The World!
The ONE downside? The App itself and the wi-fi/cell issues at Saratoga Springs. We had absolutely NO cell phone service at times at Saratoga Springs in the room (AT&T) and the Disney wifi was, well. . .AWFUL!!!
Once we got on the app, it seemed to move along at a snail's pace. Imagine using AOL Chat Rooms. . . Yeah. . . That bad. . . .
Once they get that worked out, this is going to change the entire theme park industry! Disney does it again!!!
"FP+: A Great Addition"
Reviewed on Jan 02, 2014 by Dreamscometrue
This review will primarily focus on our experience with FP+, during our recent trip to WDW, with a comment or two on the Magic Bands, at the end of the brief review.
I've been on the boards a lot since 2005, so I'm well aware of the issues people have with the cost of NextGen, as well as FP+ concerns. I also appreciate that, as is the case with anything new, it may take some time to address these concerns and tweak the service. Also, in the interest of perspective, I want to note that our family has taken 15 trips to WDW in the past 10 years (12 in the past 6 years) and have spent about 120+ days in the parks during those trips. All this to say that I am not a novice with respect to WDW visits and information. Now, on to our regularly scheduled review.
Although we've always been FP users, our recent trip was (obviously) our first chance to use FP+. In terms of how we vacation, the change to FP+ was immediate. We knew that by the time our flight from Canada arrived, and we checked in to our resort and had a meal, we would only get to a park in the evening (7pm or so). Typically, an arrival time like that allows us to enjoy park atmosphere and some high capacity or less popular attractions, but this time we were able to enjoy Tower of Terror, Rock 'n Roller Coaster and Toy Story Midway Mania upon our 7pm arrival (along with the atmosphere, and other attractions.). Although it wasn't the busiest time of the year, those 3 attractions had wait times from 30min to 60min, and we certainly wouldn't have bothered spending our first few hours at WDW, after 3 airports and 2 flights, standing in queues. What a great start to the trip! Thanks FP+!
For the next 10 days, we loved FP+. We got to do some of our 'old school' faves, which we often won't do because of prohibitively long queues (such as the Tomorrowland Speedway, and Peter Pan's Flight) and had no issues making changes with the in park kiosks or using the app.
The single biggest change for us was NOT feeling like we had to get up super early practically everyday and be at a park for rope drop! We've always done that. Why? Not because we are morning people at all, but simply because that's what you had to do to enjoy best loved attractions; physically queue up. When you think of it, that's so archaic. At home, I reserve concert tickets, theater tickets, hockey seats, bowling lanes and even movie tickets, days or weeks in advance, online. That's how the world is today. In 1980, I 'camped out' at the local arena to get 'Rush' concert tickets. In 1980!!! This trip was 2013. Being able to book a few fave attractions online should be the norm. We were finally able to enjoy a morning at the pool, a leisurely breakfast, shopping at Downtown Disney and playing a morning round of golf, and still look forward to enjoying our best attractions later (sometimes much later) in the day. It completely allowed us to relax more and have more fun than we'd ever had, with less stress! Yay!
As for the Magic Bands themselves, we loved them. We usually had no awareness they were on (and I don't wear a watch or bracelet typically) and found it so easy to use them for room and park access, purchases and Photopass. We also purchased the cotton slipcovers (our set of 3...Haunted Mansion, It's a Small World and Enchanted Tiki Room) to look super cool. :-)
All in all, we were very impressed and thrilled at how it allowed our days to be enjoyed differently and at a more relaxed pace. A+ :-)
"Still Some Kinks"
Reviewed on Jan 02, 2014 by Steven
We didn't stay on property so this is strictly from the perspective of a non-resort experience at DAK where all guests had access to FP+.
-Picking your ride time is a huge plus. At the other parks where we used the old system we were often stuck with fastpasses that overlapped dinning reservations.
-With the old system we frequently found ourselves walking from one side of the park to the other when we were eligible for a new fastpass. With the new system you don't have to worry about wasting time running around the park trying to maximize your fastpass usage.
-No longer have to worry about losing fastpass tickets.
-Only 3 rides. Even when we were at the parks during the dreaded Christmas-NYE week we were able to get at least 4 passes with the old system. Hopefully this can be reworked.
-Lines to get in to the fastpass line. The old system of a CM checking your fastpass ticket on the way in is much faster than having everyone scan their bracelets. Many people showed up early or had other problems and held up the line trying to troubleshoot. Some rides had rather long lines just to get in to the fastpass line.
-Lines for non-resort guests to book their FP+ reservations. The lines at DAK to work with a CM to make your FP+ reservations were almost 30min long. All the time saving benefits to this system are lost. Hopefully this is only temporary as they roll out the system. I can't imagine what it will be like during spring break if this same method is used in the more popular parks.
"We Love It"
Reviewed on Jan 02, 2014 by pmaljr
It was a complete hit with the wife and I. The true test will happen when everyone is on board but we loved it. The system gave us the freedom to do other things in the morning instead of having to be at the park to get a fastpass for later in the day. For the first time ever, we rode Soarin and Toy Story before 5pm on days we got to the park after lunch! It also gives you the ability to change from one ride to another, even in the ride time window, which was also a plus. Don't feel like walking from Tomorrowland to Big Thunder Mountain? Change to another ride close by. There were a couple of readers at the rides that were a little finicky that you had to position everything just right for them to read the bands, but otherwise a big thumbs up!
"Too many conectivity issue with Fast Pass +"
Reviewed on Jan 02, 2014 by Bob Chudy
My biggest complaint was conectivity within the parks and the resorts. I would estimate I was down in excess of 40% of the time. Could verify fast pass times, dining reservation times, make changes or access the map and waiting times apps.
But, other than that - great - got all our rides done 60 days in advance and kept "tweaking" them with no problem. Made out "major" ride reservation in advance of new limiting policy in some parks. Saved dashing back and forth across the parks to get the next fast pass when we were eligible - that was great!!!
In hindsight - we made too many fast pass reservations for early in the day when stand by waits were minimal and usually are. We are always at the parks gates before opening, so we can hit a few major rides with no little to no wait. My advice to everyone who tours like this is to make fast pass reservations for noon on.
What we did do is when we got to some of our fast pass reservations and realized there was no siginifcant wait - we quickly went on line and cancelled our existing fast pass reservations and booked something else for later in the day - an incredible feature!
I do think thge new major ride restrictions in some parks and limiting to 3 fast pass reservations per day is too restrictive. When I think back to previoius trips, we always got 5 -6 fast passes per day and always for the major rides. It just seems to me that assuming same amount of guests, you should be able to get same amount of fast passes. Maybe the could allow an additional reservation after say 11:00 am, allowing day guests to make theirs before more slots are taken. Sure hope Disney reads these blogs to learn how to improve.
"No Problem Mon"
Reviewed on Jan 02, 2014 by Brent
We used them in October when legacy FP was still available. Though, we ended up only using FP+ with the magic bands and did not pull a FP. We found ourselves arriving at the parks later than our normal trips because we knew we could get on what we wanted. This was before tiered options were testing so this is based on being able to hold TSMM, RnRC, ToT or Test Track, Soarin at the same time. The band worked perfect for purchases (Food and Wine, etc) and opening the door.
"No Real Issues"
Reviewed on Dec 30, 2013 by DisDadWoz
Wasn't sure what to expect, but the experience was just fine for our trip 12/22/13-12/27/13. I thought there would be issues with this based on the expected crowd levels, still in test phase and the dislikes on the boards.
Initial sign up we had no problems with colors, etc. Only thing to keep in mind is that if you are a DVC like us with a waitlist that gets granted, your bands need to be reconfirmed. Not the reservations for dining/FP+/etc. just the order.
We were able to get FP+ times for everything we wanted as it was during the time you can get 3 "major" attractions. Times worked well for our schedule and we liked the fact we could plan on getting on the rides we wanted to without having to get up at day break and run to get a paper fast pass.
Bands worked every time for room access, park entry, fast pass entry, restaurants, quick service locations, and the retail shops. Not once was there an issue so it made getting into the parks a touch easier along with paying for everything. Getting in to the room with a handful of stuff was also easier. We also found that two of us wore the bands on our right wrist while the other two wore it on the left wrist. Seems odd but that allowed us to get through the readers side by side.
The only real complaint was the in park connection via smart phone was a pain some days as it was busy or having to constantly sign back in.
Overall we liked being able to schedule ahead of time, not have to use room keys/park tickets and just pay for things with a quick wave in the reader.
"My Magic Bands "
Reviewed on Dec 20, 2013 by Buck
We loved our Magic Bands and considered an honor to be chosen. It was exciting to be picked and even more exciting when we got our bands in the mail. The bands and their packaging were impressive and really made our experience seem more personal. Having the bands made things so much easier and convenient. We will cherish ours always.
"Better Than Expected"
Reviewed on Dec 19, 2013 by Jeremy P.
After reading the horror stories on the boards, I had concerns but was also curious about the new system. If it performs for me as it did on my last trip, I think I could get used to the changes.
First off: the bands. If you're used to wearing a watch, having the band on your arm will feel pretty natural. (In fact, several times I looked down at it when I wanted to see what time it was, despite the fact I don't regularly wear a watch anymore.)
I liked using it as a room key, but the reader should probably be placed in a better location, possibly off the door.
I didn't have a problem at the entry gates at all with my band, my mother did have an issue once getting into Epcot. It was taken care of promptly by cast. Here's a little tip: the second the Mickey head gets the swirling light, put your finger on the scanner. Helps keep things moving. And don't be afraid to jump on an open scanner.
Using it to pay for meals on the (free) meal plan - no problems. Most times cast just lifted the reader up to make it flush with your band.
Fastpass+: Here's where I had a bit of a concern. I didn't like trying to make decisions on rides that far out in advance. We usually go during a slower time, so waiting isn't usually an issue, and Fastpasses usually came into play if we came across something we didn't want to do right then and there, or for the popular rides like Soarin' or Toy Story Mania. So trying to guess what I'd want to do was a bit of a challenge.
That said, the ability to change stuff around while in the parks came in quite handy, especially on the last day, which is our Animal Kingdom day. We were both dragging a bit, so being able to move Fastpasses into the afternoon so we didn't feel as rushed was nice.
Having three slots reserved is how you should look at Fastpass+, in my opinion. You don't have to do exactly that, you have the chance to make changes as needed - assuming that is still the case once it goes live and the legacy Fastpass is gone for good.
It's not all roses: I don't like the tiers, or the three ride limit, or the fact that you're limited to one park. If you purchased park hopper, you should get the ability to have FPs in all parks.
I did find waiting to use Fastpasses did keep us in a park longer than we would normally. MK and Epcot are usually all-day affairs, but MGM and AK are not, but we stayed longer in the latter. (For the record, we don't think Fantasmic is worth the wait, and AK has nothing to keep you after dark, at least for now.)
All in all, I was afraid that MyMagic+ would get in the way of the trip, and after using it, I feel that it certainly did not. I hope that remains the case when it's the only option at WDW.
Reviewed on Dec 19, 2013 by Travis
For us as the headline says... flawless. Loved the experience to be honest. The ease of entry into the rooms, parks, FastPass+ locations was great and our 4 year old had no issues at all getting it to work. The MyExperience app was an amazing tool for us throughout our trip. We went the first week of December so crowds are somewhat light then so that may have helped, but it was great. I had heard of the FastPass+ lines not being the fastest... we didn't have any of that. As everyone knows your well thought out plans on how to navigate your trip inevitably change once you are there. The app allowed us to with ease move our experiences around and get us on the rides that we wanted, when we wanted. Being able to use the FastPass+ feature with the posted wait times that are also on the app help us to fly around the parks and maximizing our experience. Just like every trip it helps to know what to ride and when to ride it so that you can take advantage of your opportunity there, but without a doubt the MagicBand and the app enhanced it for us.
Some of the cast members at the restaurants are still familiarizing themselves with the technology, but there were no errors or issues for us. We were on a dining plan and again... no issues at all.
Purchasing is seemingly easier with the band... which is I am sure great for Disney, but scary for us and our self-control. It was for some reason much easier to just "put it on the room" than before... I supposed since we weren't grabbing for a card at all we didn't feel like actual money was involved. :)
I am anxious to see where this can go and what enhancements will be made. We loved it and it is just in the baby stages. I am certain there will be unlimited versions of what it is now... they will tweak it and it will at least in our eyes be a valuable piece of our future visits.
Reviewed on Dec 19, 2013 by Craig
The MagicBands worked fine for us and there were no real hiccups. The readers at some of the table service restaurants had trouble reading them on occasion, but they had very little impact on our overall experience.
We really liked the convenience of wearing the band on our wrist, but it wasn't much more convenient than carrying a Key to the World card in a lanyard. And it wasn't any more convenient than strapping a KttW card to our wrist. The bands are nice looking, though, and not terribly uncomfortable (I wonder what I'd say about comfort if it were warmer, though).
As for the FP+ part of the system, it worked for us, but we're not much of a fan. In some ways, having 3 FPs established up front was easier than only carrying one paper FP at a time around with us and then planning on when/how to get our next paper FP. At the same time, I don't particularly care for the limitations imposed on the FP+ selections.
I also think it ridiculous that some attractions that have *never* needed a FP in the past are now FP+ selections. In a few cases, this created false demand resulting in unusually long lines at attractions that in our past visits were always walk-ons without a FP.
Also we had another person tagging along with us that was not on our itinerary...consequently there was a great deal of coordination to make sure that they got the same FP+ selections as we had, and that was complicated more when you try to change a FP+ on the fly while in the park. In that regard, the old-fashioned paper FP system was much more flexible.
I'm glad that we still had the option of double-dipping and getting paper FPs along with our FP+ selections. I'm not looking forward to the day when paper FPs go away.
"Loved the Bands"
Reviewed on Dec 19, 2013 by Karen D
We used the bands during our Oct trip and just loved them. Was able to get our fastpasts before we entered the park Made dining reservations with it could have any easier. Absolutely love
Reviewed on Dec 12, 2013 by Jim C
First let me get the issues we had out of the way:
We stayed 1 night, went on a cruise and then came back for 7, so Disney sent us 2 sets of bands. Then when we got there and they had a 3rd set of gray bands for us. I said "well, I don't want a new set we already have 2", after hearing some horror stories I was nervous this might take forever or mess everything up, but within 5 minutes they had both sets of bands they already sent me activated and the gray bands deactivated and we were ready to go. So ultimately, it was no issue at all.
It seems they have the Bio Scanners tuned way too tightly right now, which caused entry into the park to fail multiple times throughout the trip. Not really a band problem, more a bio scanner problem, but each time after trying 2 or 3 times someone would come over reset your band and allow you in. Once again, quick and easy, no big deal.
Amazing! I was worried 3 fast passes a day wouldn't be enough, but it was fine, I do hope in the future they adjust the system based on predicted attendance like they do hours, but getting the passes were easy and changing was easy. One change that stands out was when I had already been on Splash Mountain that day and Haunted Mansion was a 35 minute wait so I changed the Splash pass for a Haunted Pass and walked right in.
Paying was easy, dining credit usage was easy, and getting in and out of the room was easy, although I do think they need to move the room scanners either onto the wall or towards the middle of the door.
"Loved the Magic Bands"
Reviewed on Dec 09, 2013 by Ginadee
We just visited Disney Nov 30-6. We loved having the magic bands for everything. Everything worked great. Our last day at Epcot we had one fast pass not show up but we had made a change at a kiosk earlier and maybe messed it up. Having it for dining, fast pass, key, charge was soooo convenient. Very cool.
Reviewed on Dec 07, 2013 by simba123
So I was a critic of the system at first due to all the negative reviews on the board. But we were asked to test the system for our November 1st to November 9th trip. We decided to go ahead and do it that we can form our own personal opinion. Simply put mymagic was great. The first part was customizing our band which was really easy. The website froze once but we refreshed the page and it was all good. My wife had to have a pink band while I stuck to the grey. Within a week and a half our Banda were shipped. We tried them on and found them very comfortable. Fastpass + was really cool as well. My wife loved planning the entire thing out. The one thing we would complain about is how the epcot attractions were separated into groups. We also linked our Christmas party tickets to the band. Hotel room access was easy and flit h free as well as park admission the entire trip. Fastpass worked great the whole time and my wife enjoyed being welcomed by name. The band's even worked getting into the Christmas party. Overall we loved it and look forward to it again!
"My Magic Plus- gets a PLUS from us!"
Reviewed on Nov 14, 2013 by Tinkgrl1685
We just got back from WDW... we were there from 11/6- 11/12, stayed at POR with Magic Bands and FP+. We absolutely loved the whole system. I was little apprehensive before we left, reading so many negatives but everything worked so well all week.
We had no problems with our bands and the MDE app was wonderful to change attractions/times when we needed to. Wait times posted on the app were always accurate to the actual times of the rides. It is so much easier having a Magic Band. Not having to go through my bag every time we enter the parks. No paper fp's needed. So much easier when paying for any kind of food on the dining plan whether it was quick service or table service places... You just scan your band and enter the 4 digit pin, we thought that was great!
I am REALLY looking forward to returning in November 2014 and using the Magic Bands again... they were truly wonderful from beginning to end! They are also comfortable on the wrist... I know a lot of people were concerned about the comfort of them but they really fit nicely and as the week went on, they got more even more comfy.
My Magic Plus gets a BIG thumbs up from us!
Reviewed on Nov 13, 2013 by Ariel484
We just used Magic Bands for our trip from 11/8-11/11. They were comfortable to wear (we tore off the grey portion so that we could wear them without the extra portion of the strap being bulky) and were very convenient - it was nice not to have to pull out paperwork at every turn and very nice not to carry both an Annual Pass AND a Key to the World card as our room key. The bands worked great everywhere - at MCO for Magical Express, as our room keys, Annual passes and a way to charge to our room. I had one small issue on the first day the first time I tried to buy something when the Cast Member said the register indicated I'd reached my charging limit for the day (??) but that got fixed quickly. It was nice to take with me during the Wine & Dine Half Marathon - normally I need to take my KTTW and AP, this time I just wore the band, which was perfectly comfortable.
We had FP+ for 2 of the days of our trip and only ended up using 2 of the 6 passes we booked but it was nice to know we had them without having to physically collect them. The website is still buggy but is getting better. I had a hard time with booking some FP+ for some of the days for an upcoming trip but that seems to be working itself out slowly but surely.
Overall it's a nice thing to have but not something that I feel made my trip a ton better. Having said that I'm definitely a fan of having the bands.
"A few issues for us"
Reviewed on Nov 09, 2013 by Traci
I got everything set up in advance just fine but getting the times just right for our FP+ did take some time.
Once we were on site everything with redeeming FP+, charging and dining plan credits worked fine.
Changing the FP+ times if needed was useless when trying to do it on our iPhones the app ran way too slow or would just give us errors.
Our major issue was getting into our room. The first time my husbands band stopped letting him into the room. Thankfully all the other bands still worked.
Our next to last day I came back to the hotel with my 2 year old so he could take a good nap and stay up through Fantasmic that evening. I have 2 bands and 3 KTTW cards on me. Not one worked to enter the room. This was really stressful as I needed to get him down for that nap. With my son if he gets overtired he crosses over to the hyper zone and nap will not be happening. There was a housekeeper a few doors down and she was very nice and got a manager to come out to the room and let me in and yes my son got his nap and we all were able to enjoy Fantasmic.
"Stay Calm, all is well"
Reviewed on Oct 23, 2013 by Lima Time
My Family used the Magic Bands this past Sunday at the Halloween party. We were there only one day, but we had zero problems. From the time we got them in the mail (the day after we ordered them) they worked perfectly with the room (Garden Wing at the Contemporary) and had no problems with our fast pass reservations. Plus it is really cool to see the light turn green.
They are fast and convenient especially toting around a 4 year old.
I do believe most of the negative press is, people fear change. I implore everyone to take a deep breath and relax. Life is change, it happens. Some for the good, some for the bad, but change happens. I really think everyone is going to be happy with the bands going forward, my family and I loved them and I think you will too.
"Not really a needed."
Reviewed on Oct 21, 2013 by ddrongowski
Check in using magic band, had issues that they had us booked multiple times with multiple rooms and to many people, but it got worked out.
FP+ worked fine, except BTMR was broken and CM wasn't able to give us a FP as we had FP+. Directed us up to the kiosk that he said was near liberty bell area. Unable to find kiosk, asked another CM in Christmas store, after 10 minutes she told us that it was next to the shooting arcade in the tunnel, and it was. The system told us to use our FP+ for HM, MI, POC, Buzz, speedway, BTMR, Splash, or Space mountain, up to park closing, but it would not be valid for EMH's. The system also sent an email to my yahoo account, but I do not carry on vacation at WDW.
Sunday DHS and MK
FP+ for TSMM was very nice to have.
Monday AK and MNSSHP
Cancelled our ADR for today on Sunday, because it with FP+ makes things to rushed, and pressured. Tried here and now on MM+ application, works on Ipod, fails Samsung android devices. Tried multiple times thru the day same results.
Tuesday DHS and DTD
Tried here and now on MM+ application, works on Ipod, fails Samsung android devices. Tried multiple times thru the day same results. Even after verifying Andriod was up to date, and MM+ application was also. Did an uninstall and reinstall, same results. MM+ messed up when going to view FP+ times on smartphone. Had DW showing she used all her FP+'s already although we had only been in the park 20 minutes. Had to go to the kiosk area in the front of the park, were it took 30 minutes for them to get it straighten out. It took them 4 of there own mobile pads before it would read a band. They said they are having serious issues with MM+ application. Oh and straightened out means that our original FP+ time was no longer available, and made planning to get to the next FP+ selections feel rushed and pressured.
All 3 FP+'s worked without a hitch today.
Thursday DHS and DTD
Used FP+'s for RR and TOT. Did not use our third FP+ that day, but figured we would see what other attractions we could swap it for, but MM+ said nothing was available.
Used 2 of our 3 FP+'s, one for EE, and the other for Dinosaur. Tried to alter the third that was for Kali, but MM+ said there were not options available.
Used all three FP+'s for BTMRR, SM, and HM. Also got a paper FP for buzz.
We purchased PP+ and the band does not work for attractions or character meets (this was also on their website in the FAQ area). We did loose pictures that we put on the band, and reverted back to the PP+ card only. Also when we mentioned this to one of the photographers he said the bands don't work most of the time for the pictures, even though it makes mickey go green. Also we wound up having pictures that were not ours. If you decide to try and change you FP+ option for a park that day, it seem to fail most of the time. Heard others discussing this also. The WIFI signal is not equal across all devices, our Samsung had low db, but an Ipod had better db. The WIFI signal db in the parks, etc… needs to be enhanced greatly if it is going to be usable.
My magic band never got comfortable, but I am a big guy, and have 8.25" wrists. As far as I am concerned the band is a solution looking for a problem, or is a great idea without any merit. Just stick with the cards with an RFID chip. Also they will gladly sell you a "band securer" for $5.00 because the bands pop open a lot according to them.
$2 billion on MB/MM+/FP+, and still the yeti is broken, the sign at the bizarre is frozen, the captains projection system at POC is broken, and the mermaids, look nothing like mermaids anymore. Lights are still burnt out all over the place on property, refrigerators are now not in the rooms except for special cases. Main pools are closed when life guards are not there. I'm thinking they need to spend money wiser.
"MyMagicPLUS... A HIT!"
Reviewed on Oct 21, 2013 by G00fydad
We just returned from a 10 day, 9 night stay at Disney's All Star Movies Resort using the MyMagic+ and FastPass+. I went in expecting to love the new system even though there are some who do not like the idea, but I came out of the experience loving every minute of the deal. I set our FP+ up for mid to late day and we arrived first thing each day to whatever park we wanted to start out at and received a literal "walk-on" for every ride. Then we had the FP+ for later in the day. The MM+ experience was pretty neat, although not many attractions use it to single you out by name, yet. The big advantage was the MagicBand. This was so much simpler than carrying around a room key, cash, and credit cards for every single thing we wanted to purchase, or to get into the room. I will definately do the whole MM+/FP+ thing in the future!
"MagicBand Review: Loved it."
Reviewed on Oct 21, 2013 by Texas84
Happened to be looking at my Disney account online and noticed the MagicBand and FastPass+ options were available. I was not notified in advance. So I customized and it showed up in the nifty box about 30 days out. Also did advanced online check-in. One thing about picking FP+, you can't really view and pick times at first. Just pick one of the suggestions then you can go back and pick times you really want.
I wore the band for a few days to break it in and it was never a problem during the trip. But I'm usually wearing some kind of wristband anyway. Be sure to have it when you check in to the resort.
When I checked in to Pop I told the CM I did online check-in and all I had to do was touch the Mickey, wait for green, and enter a pin for purchases. The pin I entered online during early check-in didn't take but re-entering took about 2 seconds. The friendly CM handed me my packet, a KTTW for backup, and a map showing me where my room was and I was out of there in about 10 minutes. This was about 6:30 PM.
Minor issue #1: The door was recessed and I could not get the MB to open the door. So I used the KTTW to get in the room. After I packed I went out and practiced a bit and figured out quickly how to get my wrist in there. I didn't have to use the KTTW for my room again.
No problems getting into the parks. I had used the new entry points before with my AP and it wasn't a problem then. A lot of guests were confused about how the MB/fingerprint sequence worked and most of them wouldn't skip to the second station when it was open. But the CMs were there to wave them up. I did see a few guests go through without getting double greens.
I'm all Windows so I didn't have a device to change or view FP+ while in the parks. I typed my reservations manually in OneNote. I did use my Windows tablet in the room Sunday night to make changes for a Monday Epcot run. I was able to get a Test Track for 10AM and Soarin' for noon. Went to Soarin' just after 10AM and the MB didn't go green. The CM told me I could go over to the Soarin' desk and they would check for me. I looked at my OneNote and, yes, my 10AM was Test Track, not Soarin'. Doh. That was the only FP+ issue I had and it was my fault. I was also double-dipping like a maniac at all parks with the old paper FPs. The MB worked on Test Track design as well. It usually doesn't work for me with the KTTW.
Minor issue #2: The point of sale devices were not easy to use. But I got a lot of practice at Food & Wine and had the 'wrist roll' technique down by the second day. I only saw one point of sale machine down and I only had to use the KTTW once. The ones that worked the best were at some of the counter service restaurants that had them hanging vertical at waist level instead of sitting on a level surface. That made them easier to use and it didn't require the 'wrist roll' technique.
I gave the process a 9 just because of the point of sale being slightly tricky. Food and Wine was a really good test for this and it passed with flying colors.
Reviewed on Oct 15, 2013 by cba
I stayed at the Contemporary from 8/5-8/8, and MyMagic+ was a huge factor for getting on rides quicker. For instance, when Pirates of the Caribbean had a 45-minute Stand-By (and no regular Fastpass tickets were being distributed) we got on in 5 minutes instead. Also, we booked a room in the Garden Wing of the Contemporary, but instead we got to stay in the main tower with a great view of MK with no additional charge, and I suspect it was because of MyMagic+. Also, we didn't have to run out, get a Fastpass, and then come back in an hour. Instead, we planned what rides to choose from weeks in advance so we knew what we doing that day. I give it a 9 because of bugs, but they only helped us. For instance, on the day we went to Animal Kingdom, we had Expedition Everest first thing in the morning, and we got to the entrance of the queue line around 20 minutes after the Fastpass expired. But thankfully, the scanner still let us through. I'm not sure if Disney intentionally gave us grace time, but whatever way it is I'm thankful for it.
"Not sure what all the fuss was about"
Reviewed on Oct 15, 2013 by Stitchrules
My DW and I were at the world from 10/6 thru 10/13 and were able to use the bands because we started at AKL. The bands as far as I am concerned were a huge hit and very convenient. The only issue we had was they did not open our door at AKL, but we never went down to correct because we still got the keycards also. When we moved over to WLV the bands worked get on the door. I liked being able to do the fastpass+ and not having to run all over the park to get them. The rest of our family showed up on Wed. 10/9 when were at WLV and did not have the bands so we were back on regular fastpasses and it was kind of pain having to go from end of the park to the other to get a fastpass. The only thing I did not like was not being able to use Fastpass+ at different parks since we have the park hopper option. Other than the door at AKL we never had an issue with them, they even worked at the ME when we arrived at MCO. Loved not having to dig out our room key or park ticket. The bands were even used for our Photopass and since our photopass is tied to the email address I did not even have to load up a code all of sudden the photos were there. I have to give Disney some big time kudos for the new system seems to be working pretty good.
"Mostly positive, negatives minor"
Reviewed on Oct 09, 2013 by Foolish Mortal
Overall I thought the experience was mostly positive. What I liked the most was the ability to change attractions, times or even park on the fly. Did this a few times both on the app and at a kiosk. Each time it was a relatively easy process. Another good feature is that if an attraction goes down you have the option to go to another fp+ attraction with openings without having to do anything. Only catch is that you have to monitor your selections via the app. If their is a way to get text alerts if an attraction goes down I didn't notice it. Even though I still like the key to the world card as a souvenir it was nice not having to reach for my wallet whenever I went back to the room. My biggest issues are that you can only select 3 attractions per day and that you can't select attractions in different parks. Minor issue with the readers. Seemed like there was no room for error. If I didn't hit the sensor dead on I had to adjust the band to match up perfectly. Just like some tv sensors are very touchy with remotes. Would I do it again if asked, sure. Would I pay for it, NO !! If the reported costs are true the money would've been better spent on park maintenance and new attractions. Not crazy about the idea of fast pass machines totally disappearing. My 7 rating can easily be made a 9 with some minor tweaks.
Reviewed on Oct 07, 2013 by Sean
Preface: DW and I celebrating our 15th this past week and we were asked to test. I was not interested in it but the DW was so we said ok. Here are our thoughts:
Customizing the bands: no big deal here just log in pick a color and name for each of us and 3 days later we have our fancy bands in their fancy box. Getting excited.
Setting up FP+ reservations ahead of time: Since our APs expired the day before check in we couldn't reserve any until we showed up. (Big "Why?" here for Disney. I called (twice incase the first CM was wrong) and attempted to renew our APs over the phone so we would have valid passes and reserve our FP selections. We were told, twice, that they can ONLY renew our passes IN PERSON! I explained our FP+ issue only to be told they would have vouchers waiting for us if we liked but they could not renew over the phone. Big disappointment)
Checking in: what should have been a quick process drug on for over 20 minutes. We were told our bands had been deactivated, the bands we have had for only a week and never used had been deactivated. We were told there was no way or reactivate them so they went to the back and got new bands. Ok, so this was really annoying and frustrating but I would expect this type of issue to be resolved by full roll out.
Setting up FP+ while you're there: This was surprisingly easy and weirdly fun! After you make your initial selections you can go back in and modify individual attractions and/or times, THIS was a big +. We were no longer bound by a hard paper FP time. If our lunch took a little to long or we just didn't want to leave Tomorrow Land we could adjust our BTM time accordingly! I found myself massaging our FP times throughout the day so we wouldn't be rushed if we wanted more time elsewhere, again BIG +.
Wearing the bands: I wear only two "jewelry" items, my wedding band and a watch, so I wasn't to excited about wearing something new. About day 2 the band really relaxes and you hardly know it is there.
Redeeming a FP+: easy as can be. Tap, hold and when the light is green you're good to go!
Final thoughts about it: IMO, Disney needs to up the entitlements to about 5, then loosing the paper FP is more palatable to me. Disney MUST improve their wireless! The park levels were about 3.5 all week and I had to keep my phone on 3G the whole time since the Dnetwork was so poor. I can't imagine what would happen during Christmas week. Disney needs to better educate folks as they approach the entrance on how to use the band, or even the RFID card, while entering the park. They could greatly reduce the bottleneck and long lines to enter if folks would just touch the band AND press their finger at the same time rather than doing one then the other. To many times you see the CMs telling folks "ok now do this, ok now do this". If they just posted some signage and told folks to do BOTH they could move us through faster :)
Overall: pretty happy with the concept and hope they shake out the bugs before our December trip as I'd be happy to try it again.
"MagicBands and FP+ Makes For Great Trips!"
Reviewed on Oct 06, 2013 by John
We returned this past weekend after a nice 10 day WDW visit. We were lucky enough to get in on the latest round of Magicband and FP+ testing. Here are some of my impressions, though overall I love the Magicbands and FP+.
Magicbands were super easy to set-up and worked with our APs. We also had people who had no tickets and a mix of old no expire tickets. Linking through the website or apps was nothing. Those who didn't have tickets were able to purchase at the resort and have the ticket put right on the band. One thing we were told if you have old no expire or multiple tickets for one person, on link one, then use the remaining time then link the other. Sometimes the system doesn't know which to take days off of.
The Magicband work pretty flawlessly for the room, park and purchases. Though the system is a tad slow at times, you have to hold the band and wait for it to read. I use RFID cards for work to access doors and they work instantly. It's not the case with Disney. Also sometimes the room doors require a few times. From talking to CM friends this is due to issues with the door locks and that not all locks have the same thickness of plastic which can have an impact on the RFID reader in the door.
Purchases were simple, tap the band enter the PIN and done. Only had one time the machine didn't work. If you are poolside or at a restaurant they have mobile scanners that work the same, tap the bad enter your pin and done.
Speaking of the pools, this is one of the best parts of the band. No longer do I need to worry about someone stealing my credit card, room key, ID when I'm in the pool. I got it all on my wrist. Same goes entering parks, no need to carry extra cards in my wallet.
FP+ is amazing. The best part is being able to plan our day before we leave. No longer do we need to run around the park to get a FP then do whatever to kill time. Now we know where and when we have to be at a ride before entering the park and can plan the day accordingly. The app worked very well and it scheduled FP+ times around any dinning reservations.
Other cool things are the new interactives that they are adding. Like the Pirates scavenger hunt in MK. You go to the little booth, you tap your band you get a map and you are off. If you are in MK do this at least once. The different interactive stations are really good and surprised us. It's so much more then a silly kiosk. We came across cannons that we set off, blow dart guns, explosions, again not cheap and not chessey.
As I said overall the MagicBand and FP+ were great. They worked really well without any major issues. Besides the occasional not reading, the only other issue is the turnstile layout. Having them front to back was a silly design. If someone with a wheelchair, scooter, stroller get's hung up on the front turnstile you kinda block the behind turnstile and it gets a bit messy. Also it's a bit weird security wise at times, as guards at the resort wouldn't even scan the band when entering and would just let you through.
"Will Be Great Once They Fix the Few Bugs"
Reviewed on Sep 28, 2013 by HouCuseChickie
I really don't know where to start first because it impacts your trip on so many levels. I guess I'll start with the kids...
We were lucky enough to be able to pre-order our bands, so I was able to pick colors. The kids LOVED that their bands were in their favorite colors...well, for the most part. DD4 is hoping they come out with a purple band, but blue was a good substitute. I even had one dad with another family jealous because I guess we were given more color options. I also like that I wasn't blindsided by it...as a number of families were given bands by surprise upon check in...and you only get gray if you're in that boat. You still got traditional KTTW cards "just in case."
The first area we tested the band was the room- absolutely no problems getting into the room. I felt bad for the guys next door to us because they were not given bands and had problems with their door when using the traditional cards.
Dining was a little more tricky. You have to get the band lined up just right for the scanner to read it, but once it does, it's super simple from there and I loved not having to fish out my card to pay for things. The band also helped streamline paying some too...we had family who were staying at the Dolphin with us at a number of meals and it definitely took longer for them to check out. We were not on DDP, but I'd overheard other people paying by dining credits and having no problems.
I easily linked up our MNSSHP tickets to our online info prior to travel. I packed them just in case, but we had no problem getting in by just using our bands. It also let me book 3FP+s for that day because of the tickets. No problems whatsoever using them for fast pass at this point. The real problems came in when I linked in our regular park tickets.
Our park tickets for our trip were complimentary tickets. I couldn't get them issued any place but Guest Relations. The first problem we ran into with them was that they only let us book 1 day of FP+...it told us we'd hit our limit and we couldn't book anything for any other days for which we had tickets. This forced us to use regular FPs on one of our days...meaning I had to rely on physical cards to issue FPs. You don't realize how much of a pain it is to fish out your cards until you get used to doing everything with your band.
The other issue we had was park entry for the kids. DH and I were no issue, but apparently special tickets like comps show up differently and have a hard time reading children in the new system. So, we had a couple of times with park entry where iPad toting CMs had to help check us in. The system was such a mess at Epcot that it took about 20 min for us to get into the park since it was presenting issues for everyone. i.e. all of the readers were acting buggy.
The BOG FP+ they're testing is AWESOME!!! The line was between 45-60 min wait, but we checked in at the beginning of our window (12-12:15), walked right up to the door, paid for our pre-ordered food with our band, found a table, and after a quick chk on our ticket- our food was served. I don't want to see them do this with all quick service, but at BOG- brilliant!
The bands do get sweaty after a while, but I've heard powder can help. It's also nice that they're waterproof and can be adjusted down for a child's small wrist. The little slides and decorations are also cool + I love how your name is on the inside, so it's easy to see which band belongs to which person.
All in all, I think the bands are a GREAT addition and would love a chance to use them again once they work out some of the little bugs we experienced.
"Works for me"
Reviewed on Sep 19, 2013 by Sdrwolf
Been using them since 16th. No problems so far. Found it easer if you wear them with the ears towards you. Makes it more comfortable to hold it on the reader. Use the slider clip thing that comes with it to stop them popping open.
"Great idea, but..."
Reviewed on Sep 19, 2013 by Tysdad747
My family has used our Magicbands now for the past 2 weekends, each 3 day trips. The band isn't uncomfortable, but it makes your wrist sweat when you wear it. It's convenient to be able to wear it in the pool and be able to go up to the pool bar and get a drink without having to go to your chair and find your wallet. I like that a PIN # is associated with it so if you lose it you are still safe from someone buying items on your room. It tends to pop off when we hold our toddler and go to put him back down to walk. When paying around the parks with it, you kind of have to hold your arm in an awkward position to be able to line it up with the machines at the concession stands. I think a better idea would have been a ring because that way you can just bump your fist to the machine and you wouldn't have that awkward "my arm doesn't really bend like this comfortably" feeling.
I don't think it gets you in the parks any faster. If anything, it tends to slow you down because you have to wait for the light to spin up before you place your finger on the reader.
As far as fastpasses go, this idea is great. However Disney needs to allow you to choose fastpasses at multiple parks each day. I scheduled 3 fastpasses at HS at night and since we were going to AK during the day, I wanted to schedule 3 fastpasses there. But I couldn't since I used my 3 at HS already. If I could have scheduled my fastpasses at AK for that morning and HS that night, it would have made life a whole lot easier. Come on Dis, you sell Park Hopper passes, what's the point of allowing us to jump from park to park if you aren't going to let us schedule fastpasses for our entire day...
Also, they should allow you to use your Magicband as a photopass so you don't have to find that little card every time you get your picture taken.
We liked that when we ate at BOG for lunch, the staff could find us and serve us our food easily because we were wearing the bands. This could come in handy in the future for tracking down lost children.
Overall it was a great experience and we liked the bands more than we disliked them.
"Magic band awesomeness"
Reviewed on Sep 19, 2013 by mickey2008.1
Flexibility! Change FPS on the fly. Running late, use the phone and change them. Need adrs, look it up, change them. Only three fps per day, but that is all you need, the main ones. Park hopping is a thing of the past, fine by us. Is it too much planning, nope. one park per day and enjoy a dinner at a resort. We thought it would be a pain, but it really helped. For example, we have Fps for MK, switched last night to Epcot, and got all the Fps we wanted, plus you can change the times for each fp if it is not the time you want. The system gives you three attractions at three prearranged times, but if the times are not for you, just go to the app and change each one. Dont like your ADR, pull up the app and change it with availability of course. It is so easy to use the magic band to get into the parks, use Fps, food,, it is so much easier. Thumbs up! Anybody have questions, please fell to contact me at mickey2008.1 on here. And as for the new POLY rooms and longhouses, I will be posting pics soon in my trip report yet to be named, but the new POLY is awesome.
"Very few problems!"
Reviewed on Sep 17, 2013 by Joshrzmeup
We used these bands from 9-14 of September and honestly, the only real problem we had with them is that we didn't like how the Main Street Electrical Parade Fastpass+ area was set up and managed. Yes, you had your bands scanned and was granted access but behind CM's backs, people were sneaking under the rope and pushing people and people's stuff out of the way to get a good spot and take pictures, or lied and said, "i'm just taking a quick castle picture" and then staying and inviting their family in. Good views, yes, but needs better management.
Our bands worked (for the most part) at every entry point and every dining place we used them. At Kona Cafe, the server had to re-boot their scanner to get it to work with the bands. Now and then it wouldn't let us into the park but it was usually our error of using the wrong finger on the wrong hand (like using pointer on right instead of left - that type of thing). When it did give an error, someone was right over with their hand-held system scanning it.
No problems using our fastpass+ reservations for the rides, the hotel explained everything we needed to know when we checked in.
The app was very slow to load and froze up on my phone quite often as a result, it didn't matter if it was on wi-fi in the parks or mobile data, so I usually ended up going to one of the kiosks or our hotel to change times for the attractions.
Used the fastpass+ for Wishes, was located in the rose garden and you had to be scanned and let in the gate to get in, which I liked! Great view, relaxing to sit/lay on the grass and watch it in a secluded area, less of a nightmare to get out of that small area, but once you were out of the gate, and they didn't care how long you took - then it was madness.
Tips - make reservations for later in the day. I had figured that I would make them early and then that way I could get them out of the way and get the paper fastpasses for other rides, but we never really did use more than what we had and when we did use our reservations, there was next to no stand-by line early on.
Bands weer not irritating, I didn't even know I had them on for the most part, no band tan even though it was very hot and humid, and really if it did, it would look no different than a bracelet or watch tan.
Kind of convenient, we found. Better than making sure we had our key on us at all times, looking for it in our wallet, making sure we put it back where it was, didn't drop it, keeping an eye on our stuff at the pool and making sure we didn't lose the key when we got our stuff, etc.
"Clearly still a test, but great when it worked!"
Reviewed on Sep 08, 2013 by Trey D
A few notes about our MyMagic+, MagicBands, and Fastpass+ testing:
Planning ahead of time was fun and overall, the My Disney Experience was fun and helpful. Though slow for a modern web application, the site gets the job done.
My DW and I went in early September, the day after labor day. I forgot my MagicBand (MB) at home but was issued a new one upon resort check-in at Pop Century. Unfortunately, the front desk cast-member programmed my new MagicBand as my wife's MagicBand. So in effect we were both wearing her band. This was not a problem when paying for items, but always caused a stir when enterring attractions or redeeming fastpass+.
A Guest Services cast member eventually got me a third new band, which was almost correctly (attractions, payment, etc worked fine, but couldn't enter hotel room like I could before.)
Because crowds were light during our stay, the fastpass+ advantages were not immediately apparent. Worked well when needed. My biggest fastpass+ request would be to change to new attraction and new time in one action. (Currently you can either change attraction or change time. To do both requires lots of finagling.
We took advantage of the Beauty and the Beast Fastpass+ option. That was a clear magic moment. A great use of the location tracker on the band, and the whole orderring/fastpass/dining process was outstanding. That restaurant also had the friendliest cast members of the whole trip.
Though we had some hiccups with the replacement band (which yes, was my fault, they could have some stronger checks to make sure reissues work as desired), it is overall a great new and I think useful addition to the Disney Magic.
"I loved our magic bands"
Reviewed on Sep 03, 2013 by Mrsdonaldduck
We had a great experience with our magic bands and it definitely saved us time.
1 it was nice to use the band to open the room door and not have to fish for a key
2 it was also nice to use the band to pay for everything and not have to look for a key or money in my bag
3 loved not having to run to Rides after park opening for a fast pass. We set our fast pass in advance for all of the key rides and didn't have to rush or worry about getting to the parks early to run and get a fast pass
4 if we weren't going to make in time for the fast pass window we set we simply went into the my Disney experience app on my phone and pushed the fast pass time to later in the day. For example we were running late and knew we would not make our splash fast pass scheduled for 9-10 so we pushed it back to later in the day
5It was also easy to change ride selections. If we had a fast pass for pirates and it was only a 5 minute wait and we didn't want to use fast pass that we had set up in advance we simply went into the app and changed to fast pass for a ride that had a longer wait
6 LOVED the fast pass for the parade and fireworks it was amazing!!!!
"Critic to Convert"
Reviewed on Aug 31, 2013 by Tuvalu
We were selected 8/3-5 for our AKL stay. We are also annual passholders. Before our vacation, we did not like the idea of having to wear a band and pick our fastpasses in advance, as we thought this would limit our flexibility. We opted to participate to find out for ourselves what the experience would be like, rather than remain critical in our ignorance.
We ordered our MagicBands and selected our FP+ for our entire vacation week (we moved to the Poly after our AKL stay; we could not use the MagicBands for room entry or charging at the Poly, but the bands were still valid for our admission and FP+)
Two minor complaints about wearing the bands: they can make your wrist sweaty, and can interfere with your ability to wear a watch or bracelet. My husband solved his dilemma by carrying his band in his pocket and taking it out when he needed to hold it against a scanner.
PROS for wearing the band:
No need to dig around for a KTTW card at park entry
No need to carry KTTW card to the pool (band is waterproof) or fitness center or on a run
No need to carry cash or credit/debit card if band has charging privileges
We are planners and know which park we are going to in advance; thus, it was easy to make our FP+selections. PRO: No more early-morning sprint to the the fastpass machines for Soarin' or Toy Story! Stress eliminated ~ we knew we had a ride time. On a day we were running late, we simply logged into MDE and changed our FP+ times.
When RnR went down, we received an email alert that said we could wait for the ride to become operational again and then ride it at a different time, or we could exchange our RnR FP+ for another Studios attraction. We waited for RnR (which was down only an hour.)
CON: The MDE app is cumbersome and slow.
We were also able to obtain paper fastpasses with our APs, so we realize we had the "best of both" this vacation. However, we were pleasantly surprised with the ease and convenience of MM+.
"MyMagic+ before arrival..."
Reviewed on Aug 30, 2013 by Caleb&JoshuaDad
My family and I will be staying a PORS Sept 28th - Oct. 5...
I was able to access the Magic Band customization and FP+ reservations approximately 45 days from when we were scheduled to check in. However, I noticed that I had to do an online check-in in order to be able to access the system. I am not sure if this is necessary or if it was coincidental.
I customized the Magic Bands for my family and then started making FP+ reservations. Although I could pick attractions fairly easy, I didn't always get the times I wanted. However, once I made the reservations (close to the times I wanted) I exited the system and realized that I could go back in and adjust the times per attraction reservation. Bottom line, pick your attractions and then go back in a adjust your times to when you want.
A quick note on the Magic Bands...it appears as though customization can be changed but must be completed by a certain date (30 days prior to check-in date). Once you reach the 30 day mark customization is no longer allowed and a message states that the bands are being prepared for shipping.
Magic Band customization ended on the August 28th, and on August 30th I received an e-mail stating that the Magic Bands were on the way.
That same day I came home and found the Magic Bands waiting for me, two days after customization ended. The Magic Bands had been shipped overnight via UPS.
The bands were very easy to take on and off. Another tid bit of information is that there is a grey strip that runs along the outside of the band. The grey strip is on every Magic Band and can be removed in order to make the band smaller for younger children. I have two sons, ages 4 and 6, and removed the strip in order to get a better fit. It was easy to do.
At this point I only have two minor disappointments:
1. I have been trying to make reservations for lunch at BOG because I read you could with FP+. However, whenever I try to access the system it states that FP+ is not available for the date I choose. I have tried for every day we are there just to see but still no luck. I am hoping as time gets closer they will update the system and I'll be able to make a reservation; and
2. I was hoping to utilize FP+ for Wishes and/or the parades but those options were never available. In reading other threads it appears as though they will only offer those reservations during busier times of the year. Maybe I'll get lucky and it will open up closer to time.
Aside from these very minor issues everything seems great and I am satisfied.
"What it is may not be what it will be."
Reviewed on Aug 27, 2013 by Minthorne
Stayed at Pop 8/4 - 8/11
2 separate reservations linked as "Traveling Together" with adjoining room request.
Reservation 1 had Annual Passes, Reservation 2 had tickets purchased from AAA.
1. Unable to link AAA ticket media to Magic Bands via the MDE website, therefore all 4 people on Reservation 2 couldn't make FastPass+ selections ahead of time. Called MDE support. We were informed that we could copy the FassPass+ selections from Reservation 1 to Reservation 2 when we checked in.
2. When checking in the front desk had further issues attaching the ticket media to the magic bands. However, once this was done none of those bands would open the resort room door.
3. Back to the front desk to fix the issue with the door not opening. At the same time we requested the fasspass+ experiences be copied from Reservation 1 to reservation 2 - This took over an hour to complete. They comp'd the meal for reservation 2 in Everything Pop.
4. All bands works for admission to the park, purchases and room entry but the bands on reservation 2 were "deactivated" for FastPass+ and constantly showed a blue light when used to go on attractions. We had the FasPass+ print out from the front desk and the two bands from Reservation 1 worked fine. Every FassPass+ we tried to use the first day was a big hassle where the CM at the attraction did not know what to do. Back to the Front desk after visiting the parks. Another hour and they assured everything was fixed.
5. Second day in parks was same as the first, the bands on reservation 2 were still "deactivated" for FastPass+ and constantly showed a blue light when used to go on attractions. . A MyMagic+ specialist in DHS told us the band needed to be replaced. Again a frustrating day. We didn't wait at Guest Services in the park because the kids wanted to go tot he pool so back the the front desk again. Third times the charm? We complained more this time since it was the third time. Their bands were replaced and from that point forward they worked correctly for FassPass+ They Comp'd reservation 2 a free night for all the problems.
6. We were unable to make purchases with 1 band on reservation 1. Back to the front desk (and the desk had LONG lines every day) More work on the band and that was resolved. While testing the band to make a purchase they allowed my friends daughter to keep the tinker bell "bling" for the magic band that was used to test the band making a purchase.
7. Reservation 1 room lock reader died and had to be replaced - we were locked out of the room until a manager came with a physical key to unlock the door. The reader was replaced with an hour.
1. To unlock the door and when going to the pool the magic band was ideal.
2. It was convenient for making purchases (see limitations)
3. When it worked the FastPass+ was great. Begin able to change fastpasses on the fly was awesome (see limitations)
1. Cannot associate Tables in Wonderland and still required to show Annual Pass and ID for AP discount, so I still needed my wallet even with a magic band.
2. It seemed too easy to get the best times/attractions for fastpass+ and I fear that once it is fully rolled out they will be as hard to book as a highly desirable ADR like Be Our Guest dinner.
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