Disney makes policy changes to the airport transfer service - Disney's Magical Express
An extra option for Magical Express pickup may soon be available
I've never had any major issues with the service. Its free so you can't really complain. The staff always has been extremely friendly and helpful when we arrived. And there's nothing more magical then when you officially pass onto the official WDW property. However I would suggest packing a bag with the stuff you'll be needing for that day because the luggage takes forever to get to your room. So if your gonna go swimming at your hotel pack a swimsuit in an extra bag.
We use the service at least from the resort back to MCO every time (I don't want the hassle of driving, returning a car, and checking my bags) and when we go straight to WDW. Our trip this year will be our 6th time on the ME, and while we've had waits, it sure beats the irritation of the above mentioned items. If you want to park your car at home and not drive again until you return, use the service and expect potential delays. If you don't, grab your bags from the baggage merry-go-round..get in line for the rental car..find your car..figure out how to get off the airport..figure out how to get to WDW..AND then reverse the process on your return (oh you'll probably be tired and grumpy at that time).
I'm glad they offer the service and plan to continue using it!
A terrible first impression for the WDW customer service. I would suggest making other travel arrangements from the airport unless you don't mind completely wasting the first several hours of your vacation. The wait for the bus to leave was over an hour and then 30 plus minutes to your resort depending upon which one you are staying at. Just plain awful....
Honestly had no problems. Knew it was gonna be an hour ride and prepared for our luggage being there late. It's called pack some emergency clothes in a carry on. Got to our hotel at 10 am our room was ready. Went to the room, dropped off carry on, and headed to the parks for fun. Came back at midnight and luggage was there. It's free so you can't expect much right? Its all part of the vacation experience and story. I actually say to my gf, enjoy your hour ride time on the DME on the way from the airport because before you know it it'll be heading back to the airport.