Guest relations services being tested in the Magic Kingdom's Tomorrowland

Sep 15, 2016 in "Tomorrowland Light and Power Co."

Posted: Thursday September 15, 2016 1:33pm EDT by WDWMAGIC Staff

The Tomorrowland Light and Power Co. shop in the Magic Kingdom is home to a new guest relations location.

Although only in a limited time test, guest relations cast members are on-hand daily from 10am to 7pm to offer assistance to guests. 

Available services include dining reservations, ticket purchases and upgrades, ticket replacement, and special event tickets. Guest relations services have previously only been available in City Hall on Main Street U.S.A. That location continues to operate as normal.

The test is expected to run through to the end of the first week of October 2016.

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DaveeeeedSep 21, 2016

That's why they can use another, Ubwas there at that time too, HWS' GR was especially busy.

ford91exploderSep 20, 2016

To be fair the last time I vacationed in the park was in May 15' and at that time GR was indeed as I described it which was one reason I decided that I would not renew our AP's that year, Last time I visited DHS (to see Osborne Lights one last time) was a couple of days before WDW marathon '16 and GR was pretty busy even then.

wdwfan22Sep 20, 2016

Sorry you are wrong. Guest Relations lines have always been long before magic bands and after. Disneyland resort also has long lines at Guest Relations.

ford91exploderSep 20, 2016

Nice Try, Perhaps on NYE, Christmas and other really busy times where one would expect lines, Not everyday all day long from rope drop to close which is the CURRENT reality at every GR at WDW. Just visit DL and take a look at their GR lines maybe a dozen people wanting to buy tours or getting same day dining reservations that's what WDW used to be like not the chaos which reigns now. I'd suggest finding a better job where you will be rewarded for your loyalty

ford91exploderSep 20, 2016

The amount of F&B and Merchandise cash it generates... That's all I can think of

natatomicSep 20, 2016

I believe this only happens for those who haven't used their fastpasses yet. The people on the ride being evac'd don't get that notification because the system can't tell who is getting evac'd and who just got off. But, a similar technology is coming soon where CMs will have the ability to add a FP to your magic band instead of handing you a paper ticket.

James NorrieSep 19, 2016

I had Everest FP+'s on a rainy day. We were informed when we got to the ride that we would be credited one for any ride that day... Matter of fact I'll share the exact email. Hello, James. Expedition Everest - Legend of the Forbidden Mountain is temporarily unavailable. Your FastPass+ selection for 11:45 AM to 12:45 PM on 08/24/2016 has been modified. You are now eligible for one (1) of the following options: OPTION 1: If Expedition Everest - Legend of the Forbidden Mountain becomes available later, you may visit this experience any time from 11:45 AM on 08/24/2016 through the end of normal attraction operating hours. —OR— OPTION 2: As a replacement to your FastPass+ selection for Expedition Everest - Legend of the Forbidden Mountain, you may instead visit one (1) of the following FastPass+ experiences anytime from 11:45 AM on 08/24/2016 through the end of normal attraction operating hours. Experiences Expedition Everest - Legend of the Forbidden Mountain It's Tough to be a Bug! Kali River Rapids Finding Nemo - The Musical Primeval Whirl Kilimanjaro Safaris Festival of the Lion King There is no action needed to select the experience in advance. During the designated day and time, just arrive at the one (1) FastPass+ experience of your choice and touch your MagicBand or Theme Park Ticket to enter! Valid Theme Park admission is required. FastPass+ selections cannot be redeemed during Extra Magic Hours. Visit My Itinerary on My Disney Experience for more details.

COProgressFanSep 19, 2016

We were evac'd last year and given paper Fastpasses. We also were in line for Pooh when it was shut down and the line emptied and were also given paper then too. How is it determined whether this gets done electronically? Based on my experience, paper is still very much in use.

ULPO46Sep 19, 2016

In a perfect world it would have been great to theme the Guest services for Tomorrowland with robots, still voiced by humans who could help somewhere hidden in the back, like the talking fountain at IOA in LC. But we all know that wont happen, as for bad idea, not in any way at all. I disagree with the idea of more than two guest relation centers though per park. In terms of GR, i would have thought a central location towards NF would have done the trick, but Tomorrowland works as half of guest start their magical days going through Tomorrowland.

DznyGrlSDSep 19, 2016

what ISN'T screwed up in TL right now?

lnsemsfSep 19, 2016

Not everything is done automatically. We were evacuated off Splash Mountain 2 weeks ago and CMs at the exit had to give us paper re-admit tickets. No automatic fastpass done with our band. It didn't require a GR visit though and was handled well. Having these extra GR locations could be a big help. I did have a question that I needed GR for on that same visit and the mosquito control location was able to take care of it instead of having to trudge all up main street and wait in line. The more locations the better I say!

CircusPeanutsSep 19, 2016

That is simply not accurate. Pre MagicBands there were many, MANY days where the line was down the front steps of City Hall. In many ways recovery is MUCH quicker than it used to be. You are evacuated off the attraction? FP added back onto your account automatically. Mickey's Not So Scary rained out? Contingency plan activated and tickets are automatically good for another day in the parks - no need to talk to anyone. Dining reservations used to take up a HUGE percentage of that line, now the majority of it is done on the app. I'm not saying the lines are shorter than they were before, and yes - sometimes technical situations do take a very long time, but there have been lines out the door at City Hall for 25+ years now. Sorry the reality doesn't fit your narrative.

ford91exploderSep 19, 2016

Pre 'Mouse Arrest' bands GR used to never have a line or if it did it was contained within the lobby now every window has a line 10-30 people deep. Perhaps they need to split GR from 'Mouse Arrest' tech support...

rob0519Sep 18, 2016

People still want things like the free buttons. You also need GR to get a Guest Access Pass, try to find dinner reservations, report any number of issues that pop up in the course of a day. There are plenty of issues to "fix", but this is still a good idea.