Disney introducing photo identification for guests that frequently fail biometric authentication at the turnstiles

Mar 03, 2015 in "MyMagic+"

We've had a number of reports from recent guests at the parks that Disney is in the process of introducing photo identification onto tickets that are frequently failing the biometric fingerprint authentication at the turnstiles.

Currently in testing at Disney's Animal Kingdom, the process involves those guests that are not able to successfully authenticate with the biometric fingerprint reader visiting guest relations to setup a photo ID. At guest relations, their identity is verified, and a photograph taken, which is then electronically associated with the My Disney Experience profile for that guest. 

Once setup, the additional enrollment allows the Cast Member at the turnstiles to see a digital photograph of the guest, and to then manually verify the identity of the guest based on that photograph without requiring a successful fingerprint read.

If the testing process successful, the new system should make for a more convenient entry process for those guests that frequently encounter problems with the fingerprint reader, and preventing the need to show ID.

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Article Posted: Mar 03, 2015 / 10:21am EST