Disney Parks head Josh D'Amaro comments on Genie+ satisfaction ratings

Sep 07, 2022 in "Disney Genie"

Posted: Wednesday September 7, 2022 2:01pm ET by WDWMAGIC Staff

Speaking at the 2022 Bank of America Securities Media, Communications & Entertainment Conference, Disney parks boss Josh D'Amaro talked about Genie+ and its popularity with guests.

According to Josh, 70% of those guests who purchase Genie+ will repurchase Genie+ on a return visit.

The 70% satisfaction ratings run contrary to anecdotal reports from guests online, but Disney clearly has data that suggests Genie+ is being well received.

Disney Genie+ is an option within the Disney Genie service that makes the former FastPass line available at select attractions, now called Lightning Lane. At Walt Disney World, the introductory pricing is $15 per ticket per day. Certain headline attractions are not part of Genie+, and Lightning Lane access at those attractions requires an Individual Attraction purchase which varies in prices.

Learn more about Disney Genie from our recent articles, including a Disney Genie FAQ, and Genie discussion on the WDWMAGIC Forums.

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Purduevian1 hour ago

There is no guarantee that canceling your other 2 pre-books will show availability for a specific ride, but it does improve your odds. EPCOT today is open for 12 hours and gives out LLs every 5 mins for 11.5 of those hours (no new LL windows open in the last 30 mins). So, there are 230 different time slots you can get for RAT (9:00am, 9:05am, ect). Each of the other 2 prebooked LLs block 15 of those slots(if you have a 12-1 SEE LL, you can't book a 11:20am-12:40pmRAT). So, without canceling you are hoping someone else cancels RAT in the 200/230 (~87%) slots that are not blocked. If you cancel your other 2 tier 2s, you open up 230/230 slots. So, you give yourself ~13% greater chance at prebooking RAT. As soon as you tap into your first attraction, all this gets thrown out the window as overlap rules disappear.

MickeyLuv'r18 hours ago

I understand the concept, but I just didn't see that kind of availability. Cancelling your passes is only going to give you a small chance of getting Rat. Mind, I'm aware of the strategy because it dates back to the days of FP+, and in the last years of FP+, it worked with FP+. With LOTS of refreshing, I was able to get more than 1 FP per hour, and able to get the big rides. I just had to have my phone out all day. (Through every queue, I was refreshing. While I ate lunch, I was refreshing. Between rides, I was refreshing. Making it work required a trade-off.) In the early days of FP+, refreshing wasn't even an option. the only way to modify a pass once you were in the park was to use a kiosk. It only worked with much-later FP+. G+ inventory also improved over time. Initially, modifying passes was not an option. Users had to cancel to rebook, and that was risky. I experimented, and had little luck. Later, it got much easier to modify G+ passes, and refreshing worked pretty well. I'm fully open to the idea of using the no-prebooks/refreshing to get passes. I have been careful - I think - to qualify my posts by saying, 'this was my experience' and 'for now.' WDW has a history of sharply limiting the total LL/FP inventory when they roll out a new version of their express pass. I can't say that will improve, but given the history, it probably will. It is also important to add, IME, this strategy tends to work much better on slower days than during busier holiday weeks.

HauntedPirate19 hours ago

Ah, I did not know you could only book one initially (I did not do any of the booking for our party). Good to know... although I highly doubt I'll purchase LL again for the foreseeable future.

nickys19 hours ago

It is not correct. See my reply just above.

nickys19 hours ago

It is tried and tested. Tapping into your first unlocks park and tier restrictions.

nickys19 hours ago

This is not true. You only need to book 1 at the time of purchase. If you pre book more than 1 they must all be at the same park. But there is no requirement to pre book 3. However many you book, as soon as you tap into one, then all park & tier restrictions are removed. So if you had prebooked 3 you could modify the remaining 2 to any park / tier. If you only booked 1 then once you tap in you could book 3, at any park(s) or tiers.

Purduevian20 hours ago

I guess I don't have first hand experience yet, but I do follow 3 separate vloggers/youtubers that all state and have shown in videos that park hopping/tier restrictions "unlock" after using the first LL, regardless of what tier it was. Edit: There is even a weird "hack" to save money. That you can pay for the AK LL, go rope drop LL use ITTAB at Animal Kingdom. Then book 3 MK tier 1 attractions and still make it by MK rope drop time

FigmentFan8220 hours ago

Is this tested and proven? When I was in WDW in August I feel like the system didn't allow me to book another tier 1 until I used my existing tier 1 LL. Sometime the system seemed to not let me do things

Purduevian20 hours ago

Not exactly. You can book 1, 2, or 3 at your first park. Before you tap into your first one, you can only book at the same park and are subject to tier restrictions. Once you tap into your first LL, all tiers/park hopping restrictions are lifted. For example, you could book just 1 LL for Remy early in the morning. Once you tap in, you can book RnRC, Space mountain, and Navi River Journey without using another LL in EPCOT.

HauntedPirate21 hours ago

This is correct.

FigmentFan8221 hours ago

I believe you have to book your first 3 at one park and after using your 1st you can book #4 at another park

osian23 hours ago

I'm only considering LLMP for one particular day, when I'm doing some "extreme park hopping" lol! Only want two LLs at the first park so wondering when/if I'd be able to book my third for a different park. Sounds like I'd need an early, burner LL at the first park to unlock the second park.

Purduevian23 hours ago

So canceling a pre-book can open up availability, in a specific circumstance. Lets say you prebook Frozen, MS, and SSE at EPCOT but really want RAT, but it was sold out. If you try to modify your Frozen to RAT, you will only see RAT availability that does not overlap with MS or SSE by more that 15 mins. So, if RAT is enough of a priority, it might be worth cancelling MS and SSE prepark visit while hoping some one cancels. Once in the park it would be worth booking either SSE or MS, then making a burner LL for Nemo/Figment/Pixar at park open and tapping into it ASAP to eliminate this overlap issue.

MickeyLuv'r23 hours ago

Perhaps, but for now, when you go to book #2 and #3, you would most likely see limited availability. I'm not sure if the system makes you book all 3, but you can cancel your passes. I played around with that idea a little bit, by canceling one of my prebooked passes to see if that unlocked any availability. Nope. The result was just that I gave up decent 11am pass for something later than 11am. This was on a day when most of Epcot was near walk-on. Giving up an Imagination LL wasn't a big loss but it didn't change LL availability. It was still very limited. I thought giving up the pass might unlock availability, but it didn't. The only pass that did much of anything that day was our Remy pass. the others were fairly useless, and I was not able to add FEA. At one point in the day, SE had a 25min wait, but when I used mine, the standby wait was not that long. If anything, in Epcot using LL's could well = extra walking over just doing standby all day. Looking at the total day, LL didn't really help us do more rides, it just coerced us into going where WDW told us to go. Without it, we would have gone where we felt like going.