Virtual Queue for Journey of Water Inspired by Moana added to 'My Disney Experience' after chaotic start

Sep 24, 2023 in "Journey of Water Inspired by Moana"

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Journey of Water Inspired by Moana Passholder previews

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Posted: Sunday September 24, 2023 10:15am ET by WDWMAGIC Staff

Annual Passholder previews for Journey of Water Inspired by Moana got off to a chaotic start this morning at EPCOT with confusion surrounding the Virtual Queue.

Unlike other recent passholder previews, guests did not have to register for a preview window, resulting in many passholders arriving at park opening expecting to join a standby line.

Disney quickly activated a special version of a Virtual Queue that was only accessible via scanning a QR code near to The Land pavilion. Guests joining what they thought was a standby line ultimately arrived at a QR code poster just to scan to join the queue. The QR did not work for many users, leaving those guests to visit a Cast Member to be manually added to the Virtual Queue.

Complicating matters further, other guests were arriving at the QR code poster from the Imagination side, bypassing the physical queue to scan the Virtual Queue code.

Disney has now updated the My Disney Experience app to enable the Virtual Queue for Journey of Water via the standard Virtual Queue tab in the app. The QR code scan is no longer required, and guests do not need to wait in a line to scan a code.

Journey of Water Inspired by Moana Passholder Virtual Queue in My Disney Experience

Managers in the area say it is unlikely that the standby line will reopen, and it will remain a Virtual Queue only for today at least.

Guests can only use the Virtual Queue once per day, and guests must be inside the park to join.

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BocabearMar 10, 2024

but then again, it should have been instantly corrected before people started tripping over them...Anyone can see it would be a problem... That is the biggest problem when we do installations...people tripping over our stuff as we are working...and even if they are beyond the barricades we installed, they will still blame us... So we have become hyper aware of this issue...I am shocked someone at Disney did not see this and flag it .... and come up with something for it... Tiny bench surround, etc.

retr0gateMar 06, 2024

I could be completely wrong here, but I find it hard to believe the mounds were an intentional part of the design. It seems far more likely that there was an issue with the grading and they decided to just leave it as is / improvise something during construction. I've worked on similar projects (albeit, not in theme parks) and what we draw does not always reflect what's actually built on site. You can usually expect to see a lot of small discrepancies like this, especially when it comes to site work like pavement, lighting fixtures, etc., usually because something was overlooked during installation, not the design process.

Disstevefan1Mar 03, 2024

LOL. This is why I love these boards! 🏆

_calebMar 02, 2024

*concrete

Cmdr_CrimsonMar 02, 2024

How bout this....😏

Disstevefan1Mar 02, 2024

I don’t know what this means, but the mounds of cement the designers chose as lamp post bases in World Malformation in EPCOT was a tripping hazard and they looked ugly. It makes you wonder, did they run out of time and/or money and the cement mounds was just a cost cutting mistake? Maybe a CFTOD inspection flagged it and made them fix it? LOL! Whatever the reason, they are ending up spending even more money to correct it.

Cmdr_CrimsonMar 02, 2024

CntrlFlPeteMar 02, 2024

I found it crazy when I was there the other day in the way they had Pluto out in the walkway right across from Daisey (who was in one of the sections). Each time I needed to go through that area, I needed to dodge folks going between the two characters while the crowd is trying to walk in the walkway. Just looked/felt like a cluster that did not need to be.

SoFloMagicMar 01, 2024

Or just ban double wide strollers

HauntedPirateMar 01, 2024

That would make much more sense, and I sincerely hope your guess is correct and that there is work being done in that area to move the queue. Without a change in the queue placement, that walkway is going to be miserable during busier times. Even when it's not terribly busy, it only takes a few families and a few dozen people going each way to clog things up.

James AlucobondMar 01, 2024

If you look back at the plan from when the festival center was still a thing, it did appear to include the M&G oriented in that way (see below for flow). We basically have the exit area on the right, and I suspect they're working on some variation of the proposed queuing area right now, though it might ultimately be a bit more of a straightaway that also provides backstage access rather than what was originally proposed. I could be wrong, though.

HauntedPirateMar 01, 2024

That would definitely be a preferable area for that queue.

James AlucobondMar 01, 2024

I'm hoping they intend to swap the queue to the opposite side between the M&G and Coral Reef once that area is done. They're doing a lot of paving over there that wasn't in the original site plan, so I have to imagine it's in support of the M&G, which also wasn't in the plan.

HauntedPirateMar 01, 2024

I really wish they had better placement for the meet and greet. In its current spot, the line has a tendency to create a choke-point on that walkway when things are busy. Or when you have a couple of families with double-wide strollers and they don't see the need to move close to the side. ;)