Virtual Queue for Journey of Water Inspired by Moana added to 'My Disney Experience' after chaotic start

Sep 24, 2023 in "Journey of Water Inspired by Moana"

Journey of Water Inspired by Moana Passholder previews
Posted: Sunday September 24, 2023 10:15am ET by WDWMAGIC Staff

Annual Passholder previews for Journey of Water Inspired by Moana got off to a chaotic start this morning at EPCOT with confusion surrounding the Virtual Queue.

Unlike other recent passholder previews, guests did not have to register for a preview window, resulting in many passholders arriving at park opening expecting to join a standby line.

Disney quickly activated a special version of a Virtual Queue that was only accessible via scanning a QR code near to The Land pavilion. Guests joining what they thought was a standby line ultimately arrived at a QR code poster just to scan to join the queue. The QR did not work for many users, leaving those guests to visit a Cast Member to be manually added to the Virtual Queue.

Complicating matters further, other guests were arriving at the QR code poster from the Imagination side, bypassing the physical queue to scan the Virtual Queue code.

Disney has now updated the My Disney Experience app to enable the Virtual Queue for Journey of Water via the standard Virtual Queue tab in the app. The QR code scan is no longer required, and guests do not need to wait in a line to scan a code.

Managers in the area say it is unlikely that the standby line will reopen, and it will remain a Virtual Queue only for today at least.

Guests can only use the Virtual Queue once per day, and guests must be inside the park to join.

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Incomudro1 day ago

Excellent! Very happy to see it back up so quick, and that it's not going to be an "oh well.."

Disone1 day ago

It was still under it's one year warranty from the contractor ;). Joking..... Or.....

MisterPenguin1 day ago

Disney fixed something. I thought that didn't happen.

Disone1 day ago

Nice. Quick repair. Maybe just a late growing pain.

tparris1 day ago

Looks like the finale effect is back open.

Bocabear3 days ago

EXACTLY! and Moana would have looked better in DAK.... And maybe a splash Zone themed to an Oceanographic Institute actually on the same side of the monorail beam as the Living Seas would have been a better choice.... Something that matched the style of the front half of the park....

Chef idea Mickey`=3 days ago

Keep kids entertained, something to cool off. However if that is the case how come Hollywood Studios doesn't offer one or Animal Kingdom. If the Dino playground is going away for good then that's removing something for the kids. Hollywood Studios could use something water it's hot there.

CampbellzSoup4 days ago

I still don’t see how it was a good idea to put a Moana water feature in the middle of Epcot. What were they thinking???

Ayla4 days ago

Almost 5 years.

Chef idea Mickey`=6 days ago

Perhaps this is just Epcot crying out I don't want this transformation that none of us asked aside minor enhancements or upgrades like Creation Shop and Connections made well better for Epcot how it was.

DisCOT_976 days ago

Did I ever suggest that? I simply stated that these things should not be happening within months of opening such things. Especially when you’ve made the consumer wait so long and had the park under walls for half a decade. It’s just bad show.

eddie1046 days ago

Listen I get the complaints but I will never attack Disney for fixing or repairing their mistakes. It’s unfortunate that things are already breaking in a newly constructed area. Maybe they need better oversight on these projects or a different contractor.

Incomudro6 days ago

They shouldn't break this fast. It's embarassing. And we're not talking about complicated AA's. We're talking about lights and a water feature. And those lights failed after one night.

eddie1046 days ago

Things break…would you rather them ignore it?