We were a little disappointed in this place. I was excited to try some place new but I will probably never go back. The location is good and it has a nice view of the boardwalk. The hostess was not very friendly or informative. We went to be seated outside and the table behind us warned us that there were "love bugs" everywhere, so we opted to sit inside. Our server did not come for a long time which lead me to believe that the hostess never told her we were there. Once she saw us she did a nice job. The table was dirty, which she noticed and cleaned right away. I hadn't even seen the dirt left over until she pointed it out.Our food was not great. My son enjoyed his hot dog and cake. I ordered a cheeseburger and it was just not good. The quality was about the same as the theme park cheeseburgers but a little larger. The cheese on top was hard and cold. They also serve their sandwiches with kettle chips which are really not appetizing. If I am paying $13 for a processed park burger, I want fries. I would pay extra for fries if it was an option. Overall I would walk down to ESPN and see if they had openings before I went to this place again. I think it is a waste of good property at WDW and someone needs to go in and overhaul the place. It has the potential to be good.
nov 4 2012 we had dinner at the Big River, the meatloaf i ordered was just not recogizniable.. i wasn't sure what it was, no taste at all.. i could not eat the meal. we tried the beer sample, they were just so-so.. not worth 15 dollars for tiny shot glasses of the brew. the service as lacking, very little attention to coming back to our table to see if refills were needed. and loud, loud and loud inside. we will not eat there again..
We decided to try Big River to taste their beer selection and to see the Boardwalk resort. We loved the atmosphere at the resort, but our dining experience was terribly disappointing. The beers we tried were fine, but not impressive. The food was average at best. We found the atmosphere to be horrible. The dining area was very cramped, and we were there in the off-season. The tables were too close to one another, and the restaurant was very loud. On top of that our service was poor, and the servers were unattentive. This was a very bad experience, and unfortunately a wasted meal during our vacation. We have found this to be the case with other non-Disney restaurants that we have tried on the Dining Plan as well. I would definitely not recommend eating here at all.
My family and I had dinner there on 10/26/11. It was a spontaneous dinner choice, which unfortunately, didn't work out well.
The steak was of pathetically cheap quality, which for the mid-$20 price tag, was not a good start. The vegetables seemed like something out of the freezer section of a grocery store, and the service was very lacking.
Our children (4 & 5) did not like there food either, and we were all let down (and frustrated) by the length of time our server would disappear for. It was busy at the time, but c'mon .... you shouldn't go 20 minutes without seeing your server, and wait another 15 minutes for the process of paying the bill ! It's all a bit magnified -- especially when the food & experience wasn't good to begin with, and then you have to chase people down to pay them.
Spontaneous decisions a lot of times have served us well, and in Disney -- those experiences (we've found) are sometimes the best & most memorable -- but not this time.
Overall, would never recommend it for dinner. Lunch or a casual beer & appetizer may be reasonable, but we probably won't try to find out.