As of November 1st:
To take advantage of this free service, you must add a reservation for the Magical Express on your room / package reservation PRIOR to your arrival to Florida. The Disney Welcome Center at the Orlando International Airport will no longer be able to provide this service to guests who have not made an advance reservation. It is recommended that you book at the same time you book your room, and provide your flight information at least 30 days (or more) prior to your arrival to ensure the timely arrival of your Travel Documents. Remember you must add Disney's Magical Express through your original booking location only; meaning if you book your room with a travel agency you must contact them to add or change your DME.
Disney will no longer have Magical Express Greeters on the third level of the airport (the level you enter the Main Terminal from your plane.) Our DME Welcome Center is located on level 1, Side A in the main terminal. We will have some Greeters on level 2 on both A and B sides of the airport to help lost Guests.
If you arrive at the airport after 11 PM or before 6 AM (due to a flight delay or it's your originally scheduled arrival time) you will be asked to claim your own luggage and it will travel with you to your Resort to ensure timely delivery. Otherwise the delivery of your luggage to your room is estimated to arrive within 2 hours from your arrival at the airport. You are always advised to pack a day bag with medications and maybe a change of clothes to start your reservation, as you will not have immediate access to your bags.