Disney has released updated details for its airport luggage transfer pilot, offering guests staying at select Disney Resort hotels a way to send their checked bags to and from Orlando International Airport (MCO) when flying with Southwest Airlines. The program, operated by BagCheck, now covers both arrivals and departures and is available only to guests staying at Disney's Value Resorts.
Participating Disney Resort Hotels
Airport Luggage Transfer is offered only for guests checking in at:
- Disney's All-Star Movies Resort
- Disney's All-Star Music Resort
- Disney's All-Star Sports Resort
- Disney's Art of Animation Resort
- Disney's Pop Century Resort
The service works for both inbound and outbound travel, but only on domestic Southwest Airlines flights.
Arriving at Walt Disney World Resort
Guests flying Southwest into MCO can now skip baggage claim and have their luggage delivered to their Disney Resort hotel.
How the Arrival Process Works
- Register online for the service 30 to 5 days before departure. You'll need your Disney Resort confirmation number and your Southwest flight confirmation number.
- After you register, a confirmation email is sent with tracking details.
- Check in for your Southwest flight as normal and pay any baggage fees before leaving for the airport.
- At your departure airport, drop your checked bags with Southwest Airlines.
- After landing at MCO, skip baggage claim and travel directly to your resort.
- BagCheck will deliver your luggage to your resort in under four hours.
Luggage tags are mailed in advance and must be attached before you arrive in Orlando.
Leaving Walt Disney World Resort
The outbound service lets you drop checked bags at your resort instead of at the airport.
How the Departure Process Works
- Check in for your Southwest flight online starting 24 hours before departure.
- Bring your checked bags to Luggage Assistance in the resort lobby by the required drop-off time.
- A valid government-issued photo ID is required.
- After drop-off, go straight to the airport and bypass the airline check-in counter.
- Pick up your luggage at baggage claim at your final destination.
Disney strongly encourages guests to drop bags the night before travel.
Timing for Bag Drop-Off
- Flights before 1:00 PM: Drop bags by 1:00 AM the night before.
- Flights at or after 1:00 PM: Drop bags at least four hours before departure, or by 1:00 PM--whichever comes first.
Luggage Assistance hours:
- 5:00 AM-1:00 PM and 4:00 PM-1:00 AM daily
You can track your bag using the link provided in your confirmation email.
Frequently Asked Questions - General
Are there any size or weight restrictions for baggage?
Check with Southwest Airlines for details on specific checked baggage policies.
What items should be kept in a carry-on when using the service?
Keep:
- Medications
- Electronics
- Perishables or heat-sensitive items
- Important documents
Can I use the service for only part of my trip?
Yes. You can use it for arrival, departure, or both if you meet eligibility requirements.
What if I prefer to keep items like strollers or car seats?
Check them at the departure gate. Tell the Southwest agent you want to claim them at your final destination.
Can I enroll if I booked with a travel agent?
Yes. You'll need your Disney Resort reservation number from the agent.
Do I register separately for inbound and outbound service?
Inbound requires registration; outbound does not. For outbound, simply visit Luggage Assistance.
Is this service available for international flights?
No. Domestic flights only.
Frequently Asked Questions - Arriving at Walt Disney World Resort
Do I need to label my luggage?
Yes. Luggage tags are mailed to the address provided during registration.
What if I don't receive my tags?
Call BagCheck at (407) 505-7443 if tags have not arrived 72 hours before your flight.
What if I change my flight after registering?
If the Southwest confirmation number stays the same, no action is needed.
If it changes, update your registration.
If you switch to a non-Southwest flight, you are no longer eligible.
What if I change my Disney Resort hotel?
If your reservation number stays the same and you're still at a participating resort, you're fine.
If it changes, email bcsupport@bagcheck.com or call (407) 505-7443.
If you move to a non-participating hotel, eligibility ends.
What if I arrive after 11:00 PM?
You may:
- Pick up your bags at baggage claim, or
- Wait for BagCheck to deliver them within 4 hours.
When will my luggage be delivered?
Within four hours of arrival. Keep essentials in your carry-on.
What if my luggage is missing or damaged?
Visit Luggage Services at your Disney Resort hotel.
If I checked a bag at the gate, will it be delivered?
Yes - unless you asked to collect it at your final destination.
Frequently Asked Questions - Leaving Walt Disney World Resort
Can I print boarding passes at the hotel?
No. Have them ready before dropping off bags.
What happens if my flight is canceled?
Your bag will be redirected to your new flight.
Where do I pick up my luggage after my flight?
At baggage claim at your final destination.
Who do I contact for problems after drop-off?
Before the bag leaves the resort: contact Luggage Assistance.
After it leaves: contact Southwest Airlines.
What if my luggage is missing or damaged?
Visit Luggage Services at your resort, or file a report with Southwest Airlines.
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