Water Outage Hits Boulder Ridge at Disney's Wilderness Lodge

Water Outage Hits Boulder Ridge at Disney's Wilderness Lodge
Water outage at Boulder Ridge Villas has forced guest relocations to Old Key West and Saratoga Springs, with refunds and bill adjustments offered to those affected.

A water outage at Boulder Ridge, the Disney Vacation Club villas at Disney's Wilderness Lodge, is affecting guests staying there.

According to reports from guests, the Boulder Ridge water outage began yesterday around 3pm.

Guests are describing low water pressure and non-flushing toilets. One report on Reddit says there's "hardly any water pressure on faucets and toilets don't flush."

Guests are being relocated to Disney's Old Key West Resort and Disney's Saratoga Springs Resort. Refunds and bill adjustments are also being offered to affected guests, whether they're relocated or staying put.

This is the second infrastructure issue at Disney's Wilderness Lodge in recent months. In mid-June, a total air conditioning failure at the main Wilderness Lodge building left guest rooms and two restaurants without cooling for several days.

There's no word yet on what caused the outage or when water service will be restored.

View all comments →

nickys26 days ago

I was following on the DIS initially. Haven’t read for a couple of days though. I know that points were refunded for nights spent without water. Some cash guests refused offers to move to SSR or OKW. New guests arriving were moved to CCV. I assume it’s sorted now.

Chi8426 days ago

How long did it take them to move the others? I missed those reports - can you tell me where I can find them?

nickys26 days ago

The only people who were moved initially were those on cash reservations or checking in the day after.

Ayla27 days ago

Anyone who was handed water to flush the toilet, or had to use the bathrooms by the pool.

Chi8427 days ago

The only reports I saw were of people being moved. Who reported being kept in a room?

lazyboy97o27 days ago

Keeping people in rooms that do not meet the minimum legal requirements for a public lodging…

Ayla27 days ago

Has the problem been resolved? I asked yesterday and never got an answer.

Chi8428 days ago

Someone posted on FB that they had a room at Boulder Ridge and got upgraded to a Poly bungalow. They included a video tour.

Chi8428 days ago

What did Disney do that constituted poor management? I did read some guests were moved without being given a choice but other than that? I haven’t read any specific cases because it just happened.

HauntedPirate28 days ago

It’s… disappointing… to hear how things are handled these days when something like AC and water not working, both completely out of guest control, affects a guest’s stay. Having to ask for this, needing to request that. I’d like to think there was a time when TDO did whatever it took to make things right, regardless of cost. And DVC as well, for that matter. If anyone needed more proof of poor management, these two events at WL this year should provide more than enough.

Vacationeer28 days ago

Is the water back on yet?

larryz28 days ago

larryz28 days ago

The heck you don't!

Goofyernmost28 days ago

Thank you... I have made that correction in time. I feel that the situation remains the same regardless of it being 26 years, that is still a long time for equipment, etc and is used 365 days a year.