Lobby refurbishment begins at Disney's BoardWalk Inn in Walt Disney World

Jan 12, 2023 in "Disney's BoardWalk Inn"

Disney's BoardWalk Inn lobby refurbishment - January 12 2023
Posted: Thursday January 12, 2023 10:20am ET by WDWMAGIC Staff

The lobby refurbishment at Disney's BoardWalk Inn is now underway, with sections of the check-in desks now behind construction walls.

The lobby remains open to guests as usual, with several check-in desks and bell services still available.

It isn't clear how significant the changes will be in the lobby, but it can be assumed that the design will follow recent updates at other resorts, where rows of check-in desks have been replaced with smaller stations for a more relaxed look.

The updates to the BoardWalk Inn lobby are part of a resort-wide refresh, including the new Cake Bake Shop table service restaurant, refurbished guest rooms, and the recently opened Carousel Cofee and BoardWalk Deli.

Discuss on the Forums

Follow WDWMAGIC on Facebook, Twitter and YouTube for more Walt Disney World news and updates

View all comments →

FigmentForever968 days ago

Ohhhh I really like it

MinnieM1238 days ago

It does appear as though there's (dead) space in one area only of the room, waiting for more furniture. Wondering if the furniture (desk, or whatever) hasn't arrived yet. Anyway, I really like the large guestroom space.

Dr.GrantSeeker8 days ago

Just checked into the Boardwalk for a quick weekend getaway. We are staying in a newly refurbished room. I will say I am pleasantly surprised with how they turned out. We have an oversized garden view room and it appears either they haven't put the desks in the room or maybe they wont be including desks in the renovated rooms. There is some awkward dead space since it is larger than a regular room. But here are some pics! Oh yeah the bathroom is exactly the same as it was prior, which is odd? Looks like all they added was the glass shower door.

UNCgolf19 days ago

I think the long desks look better at most hotels (much better, really), but I understand the easier movement aspect and it's not a huge deal. If it makes things easier for employees (and guests, in some cases) it's an okay tradeoff because the desks are a minor part of the design.

Ayla20 days ago

I can, thanks. 😂

castlecake2.020 days ago

Nope she doesn’t need help she can figure it out on her own

ToTBellHop20 days ago

“Can you show me how to do X on the MDE app?”

castlecake2.020 days ago

You might not, but other guests sometime do 🤷‍♂️

Ayla20 days ago

I don't need a CM to stand next to me to help me.

castlecake2.020 days ago

From someone who actually works in these locations, it makes things easier for the cast (front desk anyway, never had a role where I could sit)

castlecake2.020 days ago

Speaking from experience, breaking up the check in desks into smaller “pods” makes it easier for cast to get out from behind the desk and help guests without having to go all the way around/ through backstage doors to get out to the lobby.

MagicHappens197120 days ago

So that the CMs can come from around the counter and assist you better.

TDLFan20 days ago

It's a modern trend in hotels where a while back, someone who's never worked in a hotel, felt the desk wall separated the guest from the agent and thus by not having walls makes the service more personable with the agent able to address the guests needs out in front, blah blah blah. It's all corporate bs nonsense, just like how they took the chairs and desks away from the cm's at Yacht Clubs club level. Corporate thinks this is a good look having the cm's standing at the ready, but the general consensus is that it looks awful and like they don't care about the cm's. I actually couldn't believe they made the club level cms stand there all day and neither could the cm's.

SpectroMagician20 days ago

What is Disney's apparently hate for a row of check in desks? It's a hotel, there should be check in desks. This "renovation" was just a total waste of money. Check in desks are not a problem that need to be fixed.