Editor's note: This article has been updated since first publication. The feature has since been removed from the site and does not appear to represent the final version guests will see when it launches.
An AI-powered search feature appeared briefly on the Walt Disney World website this morning, giving guests an unplanned first look at how the resort may handle trip-planning questions in the future.
The feature, labeled "AI Overview," appeared at the top of search results on DisneyWorld.com before being removed. It carried a "Cast Preview" tag, indicating it was not intended for public view.
What the AI Overview looked like
The AI Overview appeared at the top of search results, above standard listings. When triggered, it displayed an AI-generated response before showing traditional results below.
In screenshots captured this morning, the AI responded to a search query by stating: "I'm still learning and don't have information on that topic right now, but I can help with most food and beverage questions."
A tooltip visible in one of the screenshots also carried a disclaimer: "AI can make mistakes. Please verify important details with a Cast Member."
Part of a broader planning push
The AI Overview fits within a wider effort by Walt Disney World to make trip planning simpler for guests. The resort has been making changes to how guests plan and book their vacations, with a focus on reducing complexity and giving guests more confidence ahead of their visits.
Recent changes to the My Disney Experience app and the Walt Disney World website have already produced improvements in guest satisfaction, with better booking flows, clearer presentation of plans, and reduced day-of decision pressure all cited as contributing factors.
More changes coming
New features are on the way for both the My Disney Experience app and the Walt Disney World website, expected to arrive over the coming months.
For the app, changes include:
- Spanish language translations
- A redesigned homepage bringing trip details, travel party information, and planning steps together
- A new checklist feature showing guests what still needs to be done before arrival
- A simpler process for linking family and friends
- Improved search
For the website, Disney is working on a new vacation planning experience that will make it easier to compare options, check rates across different dates, and find a visit that fits your needs.
The AI Overview feature, when it does launch in its final form, appears set to be part of this broader update to how guests plan and book directly through Disney's own platforms.
No timeline has been confirmed for when the AI feature will be ready for guests.
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