How MyMagic+ handles attraction closures with FASTPASS+

Jul 30, 2013 in "MyMagic+"

Posted: Tuesday July 30, 2013 1:49pm EDT by WDWMAGIC Staff
FASTPASS+ brings a new level of management and automation to the ride reservation system, and one of the big changes over regular FASTPASS is how the system handles attraction closures. Disney is continually making adjustments to MyMagic+, but as of now, here is a rundown of how FASTPASS+ handles attraction closures.

With the current FASTPASS system, a closed attraction simply results in the guest arriving at the attraction, finding it is closed, and either returning later that day to check for a reopening, or choosing not to use the FASTPASS at all. This system can impact wait times, as an attraction reopening after an earlier closure causes a large influx of guests arriving all at the same time to use their FASTPASS out of their designated time slot.

With FASTPASS+, a closure of an attraction results in an automated process where an alternative FASTPASS+ experience entitlement is automatically sent to the guest via My Disney Experience, and the original FASTPASS+ is expired.

Depending on the time of day that the closure occurs, guests receive one of the following options.

First, if the closure happens early in the day, the guest will be offered a chance to return to the attraction when it reopens or select from a list of up to eight alternative FASTPASS+ experiences at the same park on the same day.

The final option, if the original selection closes late in the day, is for the guest to select any FASTPASS+ experience at any park on the next day.

Guests are notified of a FASTPASS+ closure for their reserved window via My Disney Experience, with a notification email and a message in the My Disney Experience apps and web site.

FASTPASS+, a component of MyMagic+ is currently in expanding phases of guests testing. It is expected that MyMagic+ will be available to all guests later in 2013. You can read more about the basics of MyMagic+, FASTPASS+ and MagicBands on our one page guide.