My Disney Experience suffering a widescale outage at Walt Disney World

Sep 16, 2022 in "MyMagic+"

Posted: Friday September 16, 2022 7:21am ET by WDWMAGIC Staff

UPDATE: 9:00am ET - My Disney Experience appears to have resumed normal operation.

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Walt Disney World's My Disney Experience platform is currently unavailable for the vast majority of guests.

My Disney Experience outage screenshot
My Disney Experience outage screenshot

The My Disney Experience outage is affecting the ability to make any kind of reservation, including park pass, Genie+, Lightning Lane selections, and dining.

Both the phone apps and website are affected. No word yet on when normal service will be restored.

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larryz30 days ago

Don't know if it's just me, but I can't get reservation details for a late-September stay at the CR Theme-park view tower room. I wonder if that's "hangover" from Monday morning's maintenance...

HauntedPirate30 days ago

The problem isn't taking a system down for maintenance. The problem is taking down a public-facing system with hours of notice. Like I said - unless this is emergency maintenance, this is bush league IT change management. We had a core system down for 2 days for emergency maintenance because of significant flaws that were discovered (not that I'm giving away any insider knowledge, right, Ivanti? ;) ). But those flaws posed a real and significant threat to our business and we were up front and open with the business about it. Unless whatever was needed was recently discovered and posed a threat to Disney's internal systems, this should have been announced well in advance. It wasn't.

larryz30 days ago

Tell me the CIO isn't a former SysAdm without actually saying so.

larryz30 days ago

It's perfectly normal to take systems down for maintenance. I routinely did so on the systems I administered. Doing so in the middle of YOUR BUSIEST TIME OF YEAR seems kind of naïve and foolhardy, especially with Disney IT's track record... Admittedly, very few people in the US are making reservations between 0300 and 0600. But if something goes worng bringing the systems back up, they're risking potential bookings and sales until they can get it to come back up cleanly. It's still Spring Break, and people might still be looking to come down this or next week and they'll need tickets, rooms, meals, etc.

MisterPenguin30 days ago

Bring back the good old days when you could call customer service and book a hotel at 4 AM.

JohnD30 days ago

Not making excuses but have you heard of any IT system that doesn't require it being taken down for maintenance? I haven't. I've seen that for my banking institution, state HR system, state retirement system, etc. I could go on.

larryz30 days ago

Or of users actually trying to use their apps and webpages...

larryz30 days ago

I don't know whether to use the shocked face or the laughing face...

MisterPenguin31 days ago

Expected consequence of the lunar eclipse.

HauntedPirate31 days ago

HauntedPirate31 days ago

This better be an emergency outage. Otherwise, this is bush league IT change management.

twilight mitsuk31 days ago

monothingie31 days ago

Also the 3AM hour is the perfect time to drunk book a Disney vacation. All the fun, none of the common sense regret.

monothingie31 days ago

But what will he do for 3 hours without any webpages to eat??? Book a trip to Universal?
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