My Disney Experience suffering a widescale outage at Walt Disney World

14 days ago in "MyMagic+"

Posted: Friday September 16, 2022 7:21am ET by WDWMAGIC Staff

UPDATE: 9:00am ET - My Disney Experience appears to have resumed normal operation.


Walt Disney World's My Disney Experience platform is currently unavailable for the vast majority of guests.

The My Disney Experience outage is affecting the ability to make any kind of reservation, including park pass, Genie+, Lightning Lane selections, and dining.

Both the phone apps and website are affected. No word yet on when normal service will be restored.

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jaklgreen11 days ago

They have an IT, it is just "off shore" IT, as my husband's company likes to call them. You get what you pay for.

TheGuyThatMakesSwords13 days ago

When a business has back-end systems from 1988, with a cute front-end website? Yup, this will happen over and over. Disney HAS no IT. Until they do? Expect crashing, print EVERYTHING, and have it with you :(.

Sans Souci14 days ago

It's because of the ✨ Mercury retrograde.✨

G00fyDad14 days ago

I just checked and all of my tickets and passes are still in as well as the DAS selections and Memory Maker. Things like this are why I made printouts and digital copies of everything when it was booked.

HauntedPirate14 days ago

Sounds like something crashed and burned, perhaps a database if tickets were disappearing. Recovery would have been from a backup if that’s the case.

Weather_Lady14 days ago

It's back... and my family's comp tickets have disappeared from our "tickets and passes." Good thing I still have the Guest Recovery number associated with the tickets...

DCBaker14 days ago

Seems to be fixed.

crazy4disney14 days ago

Its the biggest fear while down there… during my trip for a couple hours 1 day they were only able to take cash and i was just waiting for the whole system to come crashing to a halt… i get it happens but when you rely so much on the app/site/IT to do everything in the parks this is unacceptable. Hopefully its back up and running before parks are open.

Br0ckford14 days ago

And yet, they are gonna create a whole infrastructure around D+ to enhance our experience.

wdwmagic14 days ago

Seems quite widespread, looks like everything is down.

DCBaker14 days ago

Seems to be having issues this morning - can't log into My Disney Experience.

GeorgeApr 18, 2022

Make a note with on the day they are checking in and tag everyone you want in your planning party.

MaxsDadMar 04, 2022

Has anyone ever had an issue with My Disney Experience where people in your Friends and Family List that were listed and shown on WDW Resort reservations within the MDEx, do not show in the "My Planning Party" section? And if so, how did you get it corrected? I have tried calling the help number and cannot even get someone on the phone. I have tried e mailing, and they do not seem to understand the issue. If they had Chat , that would be great, but it does not even appear.

noodlesFeb 21, 2022

Lol! I really have no idea what happened. Too funny!