Disney overhauls Disability Access Service with Genie adding new features and will permanently ban from the parks anyone abusing the system

Aug 18, 2021 in "Disney Genie"

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Posted: Wednesday August 18, 2021 5:20pm ET by WDWMAGIC Staff

Disability Access Service (DAS) will get a major overhaul with the arrival of Disney Genie later this year.

Guests will be able to register for the service via video chat up to 30 days before arrival and will be able to select 2 experience per day via the DAS Advance planning option.

In addition, once at the park, instead of of having to physically go to an experience or to a kiosk to obtain a return time from a Cast Member, Guests registered in the DAS program (and their party members) will be able to make return time selections right from the My Disney Experience app during the day of a park visit.

Disney has also moved to address abuse to the system by making it clear that any false information given to obtain a DAS will not be tolerated. In a DAS FAQ on the official Disney site, the company states, "If Disney determines that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased annual passes, Magic Key passes, tickets and other park products and services will be forfeited and not refunded."

You can read more about the new DAS offerings at the official Disney site.

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Chip Chipperson2 days ago

So now that the changes to DAS have been announced, any idea on how far away we are from getting news about pre-booking G+ selections?

Disstevefan19 days ago

I think you are right. This is the new floor. Remember how low the prices were when it started

doctornick9 days ago

@tanc is talking about LL Bean's return policy that was changed a few years back.

aaronml9 days ago

What legendary return policy? Are you talking about for legacy paper FP many years ago? Or something else?

HauntedPirate10 days ago

I’m curious to see if Genie- prices drop further to the old minimums or if these become the new “floor”.

Brian10 days ago

If OP was referring to the mix ratio with the 80% figure, that determines how many LL guests pass through the merge point at any given time versus standby. There will still be the same number of guests who ultimately choose to experience the attraction via either standby or LL whether they let 20 LL guests through the merge point for every one standby or 50. If the suggestion is that 80% of a "popular" attraction's total guests throughout the day are LL guests, I don't know of any in which that is the case.

Purduevian10 days ago

But the ratio of people that get on the ride via Standby or LL throughout a day (on average) must be the same ratio of people that get in the line...

wdwmagic10 days ago

Individual Lightning Lane price drops alongside lower Genie+ cost at Walt Disney World https://www.wdwmagic.com/other/disney-genie/news/08apr2024-individual-lightning-lane-price-drops-alongside-lower-genie-cost-at-walt-disney-world.htm

Brian10 days ago

I believe the figures you are referring to are the mix ratios of LL vs standby guests at the merge point, which can fluctuate throughout the day. These ratios do not themselves determine the types of guests (Genie+ vs Standby) who will ultimately choose to get in line and experience a specific attraction.

DisneyDodo10 days ago

It took me a very long time to parse this post because my brain stubbornly insisted on reading “LL” as “Lightning Lane” every time, which made me assume “bean” was some sort of typo, and I could not for the life of me figure out what you were trying to say. Thankfully it eventually clicked.

SingleRider10 days ago

It’s been reported on this site and others that the LL entrance at any popular attraction accounts for 75-80% of that ride’s capacity because the LL is heavily favored. Having the other 20-25 percent scan at a separate entrance shouldn’t be much of an issue.

Brian10 days ago

It has been discussed several times already why that "solution" is wildly impractical. Don't believe me? Look at the LL entrance of any relatively popular attraction and you'll see clumps of guests struggling to get in because of various issues like finding and presenting their admission media, entitlements not being linked, and more. Now imagine every single guest in the park being forced to do that for each attraction.

MagicHappens197110 days ago

This is insane. I have stated it several times. It’s extended waits that is a problem 9 times out of 10. Not a 15 minute wait for Little Mermaid

SingleRider10 days ago

Disney really needs to come up with a system to prevent anyone with a DAS return time from standing in line for any other attraction. This would be easy to accomplish by having CMs scan tickets at the standby entrances.