More details announced for Annual Passholder refunds and extensions

Jul 14, 2020 in "Ticket - Platinum Pass Annual Pass"

Posted: Tuesday July 14, 2020 5:01pm ET by WDWMAGIC Staff

Walt Disney World has released more information on its plans to extend or refund Annual Passes.

Guests will have until August 11 to make a selection.

If you are an Annual Passholder that has paid in full, your options are:

  • Receive an additional one-month (30 days) extension to your pass (unless you choose to cancel your pass). This additional month will automatically be processed and visible in your My Disney Experience account over the coming weeks.
  • If you prefer, and in lieu of the one-month extension, you may choose to cancel your annual pass(es). Your pass will remain valid through August 11, 2020 and will be canceled effective August 12, 2020. You will be refunded for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable). Refunds to original form of payment can be expected by mid- to late September. Refunds may take up to an additional month to receive if original form of payment is not available. To request this option, contact V.I.PASSHOLDER Support at (407) 939-7277.

If you are an Annual Passholder on the monthly payment plan, your options are:

  • Receive an additional one-month (30 days) extension to your pass(es) (unless you choose to cancel your pass(es)). This additional month will automatically be processed and visible in your My Disney Experience account over the coming weeks.
  • If you prefer, and in lieu of the additional one-month extension, you may choose to cancel your annual pass(es). If you choose this option, monthly payments will be stopped starting August 12, 2020. Your pass(es) will remain valid through August 11, 2020 and will be canceled effective August 12, 2020. Any payments made between July 11, 2020 and August 11, 2020 will be retroactively refunded. If you made a payment between March 14, 2020 through April 4, 2020 that was not already refunded, that payment will also be retroactively refunded. Refunds to original form of payment can be expected by mid- to late September. Refunds may take up to an additional month to receive if original form of payment is not available. To request this option, contact V.I.PASSHOLDER Support at (407) 939-7277.

Now through August 11, 2020, call V.I.PASSHOLDER Support at 407-939-7277 to cancel your pass or for assistance on any individual concerns. Please note that once submitted, selections cannot be changed.

Please note: We will email Annual Passholders these details in phases over the course of several hours beginning the afternoon of July 14.

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AmidalaSep 19, 2020

Was told by a friend who purchased the $50/a day resident deal that she was asked if she wanted to upgrade to an AP. Wondering if she misunderstood somehow? I'll be at Yacht & Beach today and I'm tempted to ask if buying the $50/a day pass and upgrading is a potential loophole for FL residents but I doubt it. Anyone else hear anything similar?

wishiwere@wdwSep 18, 2020

Edit- never mind. See the discussion in the water park closure thread :). Am I missing a discussion somewhere else about the platinum plus being axed and refunds being issued for the water park amount for said AP’s? Basically, when your pass expires you can’t renew at the plus level any longer. Didn’t see the topic so figured I’d drop it here. Feel free to move/delete if I missed it!

RememberWhenSep 18, 2020

What I don’t get is letting people renew, but not letting people buy new ones. It’s definitely easier for them to just shut it down than to figure out who gets to buy passes, since I’m sure one of the reasons is limiting capacity. Maybe they could just sell the highest tiers. It would weed out a few people.

matt9112Sep 18, 2020

This is pretty sad. I feel like in forced to spend all my time at the competition. Granted Busch gardens has been surprising enjoyable.

TouchdownSep 17, 2020

I don’t think APs will be sold until Park Pass is d/ced.

RememberWhenSep 16, 2020

I’m making that same assumption. Maybe after the New Year? I think they don’t want to plan on a bunch of unhappy new pass holders who can’t get the park reservations they want for the holidays.

UnbansheeSep 16, 2020

A guess? 2021

AmidalaSep 16, 2020

Any guesses on when Disney might start selling new APs again? I know there's no saying for sure, but I'm really hoping they'll be available by the holidays ):

mgfSep 15, 2020

If you are willing, please post your experience in the AP Refund Watch thread.

techgeekSep 14, 2020

Yes. Our passes expire in October, and I have a renewal link on my ‘tickets’ page on the app. I think we had a postcard show up in the mail reminding us also.

creathirSep 14, 2020

As of Friday, nope. Personally emailed the VP of DVC and she confirmed there are no short term plans to allow this. I have a trip coming up in October, and would love to come back in Feb, but we won’t be buying day tickets to do so. They’ll be missing out on our money if they don’t let us upgrade by mid October.

doctornickSep 14, 2020

I asking in another forum, but since this thread/forum gets a lot more traffic.... I'm wondering if Disney is allowing guests to upgrade existing tickets to APs at this time? I might make two trips next year and doing an AP would be cost effective for me if allowed. We already have existing tickets from a trip planned/postponed from this year. Is it means anything we are DVC (and I'd prefer Gold passes if possible).

HcalvertSep 13, 2020

Which type of AP did you have? From my calculations based on others' refunds months ago, I should be getting about $400 per AP back--a total of $1200. I have Platinum passes that expired on July 8. I have already renewed. Hopefully, Disney doesn't low ball me.

mnelson3Sep 13, 2020

I’m sure this has been mentioned but what’s currently happening when APs expire? Are they allowing you to renew?