Disney World spokesman says automated refunds coming for Lighting Lane purchases impacted by ride closures

Oct 21, 2021 in "Disney Genie"

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Posted: Thursday October 21, 2021 2:31pm ET by WDWMAGIC Staff

The Orlando Sentinel has posted comments from a Disney World spokesman regarding refunds for Disney Genie Individual Attraction purchases impacted by ride closures.

Disney Genie terms and conditions say that any purchases are non-refundable, which has led to some concern about what happens when a ride closes due to technical issues and a guest has made a Disney Genie Individual Attraction purchase.

My Disney Experience Disney Genie+ Terms and Conditions

The unnamed Disney spokesman said that guests would automatically receive a refund for individual Lightning Lane selections if a ride does not reopen for the rest of the day after a closure. If the ride reopens but a visitor is unable to ride due to individual circumstances, they would have to contact guest relations for a refund.

Star Wars: Rise of the Resistance frequently breakdown, sometimes for extended periods

Star Wars: Rise of the Resistance is one of the attractions that is not part of Disney Genie+ and requires an Individual Attraction purchase to access the Lightning Lane - currently priced at $15 per person. The ride frequently closures due to technical issues and has a restart time of around 1 hour. The ride experienced an extended closure on the first day of Disney Genie, leaving some guests heading to Guest Relations and receiving Disney Gift Cards to cover the $15 Lightning Lane fee.

Learn more about Disney Genie from our recent articles, including a Disney Genie FAQ, and Genie discussion on the WDWMAGIC Forums.

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Chip Chipperson10 days ago

So now that the changes to DAS have been announced, any idea on how far away we are from getting news about pre-booking G+ selections?

Disstevefan116 days ago

I think you are right. This is the new floor. Remember how low the prices were when it started

doctornick16 days ago

@tanc is talking about LL Bean's return policy that was changed a few years back.

aaronml16 days ago

What legendary return policy? Are you talking about for legacy paper FP many years ago? Or something else?

HauntedPirate17 days ago

I’m curious to see if Genie- prices drop further to the old minimums or if these become the new “floor”.

Brian17 days ago

If OP was referring to the mix ratio with the 80% figure, that determines how many LL guests pass through the merge point at any given time versus standby. There will still be the same number of guests who ultimately choose to experience the attraction via either standby or LL whether they let 20 LL guests through the merge point for every one standby or 50. If the suggestion is that 80% of a "popular" attraction's total guests throughout the day are LL guests, I don't know of any in which that is the case.

Purduevian17 days ago

But the ratio of people that get on the ride via Standby or LL throughout a day (on average) must be the same ratio of people that get in the line...

wdwmagic17 days ago

Individual Lightning Lane price drops alongside lower Genie+ cost at Walt Disney World https://www.wdwmagic.com/other/disney-genie/news/08apr2024-individual-lightning-lane-price-drops-alongside-lower-genie-cost-at-walt-disney-world.htm

Brian18 days ago

I believe the figures you are referring to are the mix ratios of LL vs standby guests at the merge point, which can fluctuate throughout the day. These ratios do not themselves determine the types of guests (Genie+ vs Standby) who will ultimately choose to get in line and experience a specific attraction.

DisneyDodo18 days ago

It took me a very long time to parse this post because my brain stubbornly insisted on reading “LL” as “Lightning Lane” every time, which made me assume “bean” was some sort of typo, and I could not for the life of me figure out what you were trying to say. Thankfully it eventually clicked.

SingleRider18 days ago

It’s been reported on this site and others that the LL entrance at any popular attraction accounts for 75-80% of that ride’s capacity because the LL is heavily favored. Having the other 20-25 percent scan at a separate entrance shouldn’t be much of an issue.

Brian18 days ago

It has been discussed several times already why that "solution" is wildly impractical. Don't believe me? Look at the LL entrance of any relatively popular attraction and you'll see clumps of guests struggling to get in because of various issues like finding and presenting their admission media, entitlements not being linked, and more. Now imagine every single guest in the park being forced to do that for each attraction.

MagicHappens197118 days ago

This is insane. I have stated it several times. It’s extended waits that is a problem 9 times out of 10. Not a 15 minute wait for Little Mermaid

SingleRider18 days ago

Disney really needs to come up with a system to prevent anyone with a DAS return time from standing in line for any other attraction. This would be easy to accomplish by having CMs scan tickets at the standby entrances.